Experience

BM caterers

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Catering Manager

  • Jul 2011 - 12 years 6 months

  Havas Worldwide,London, United Kingdom Managing, providing and maintaining high standard customer service in a small but very busy Café and hospitality department for a quirky social media company. • Daily liaise with the catering booking office and using conference booking software LOTUS. • Using Indicator company software package, ordering supplies, staff rota, maintaining financial recording, analysing… Show more Managing, providing and maintaining high standard customer service in a small but very busy Café and hospitality department for a quirky social media company. • Daily liaise with the catering booking office and using conference booking software LOTUS. • Using Indicator company software package, ordering supplies, staff rota, maintaining financial recording, analysing data and drawing conclusion to the business. • HR responsibilities including recruitment, training and motivating of staff members with positive reinforcement and respectful, encouraging coaching. • Ensuring high standards of customer care at all time to increase revenue and customer satisfaction. • Ensuring the delivery of budgeted sales, cost targets and sustained growth. Increasing sales with special displays and promotions. • Implementing marketing updates. • Responsible for the management of company standards, stock rotation and cashing up. • Responsible for all the orders and communication with suppliers to resolve any quality issues or special requests if needed, using the EPSYS system. • Complying with hygiene/health and safety/food safety/ food allergy awareness and COSHH regulations.

• Hospitality Supervisor

  • Feb 2011 - Jun 2011

  Leyden Conference Centre, London, United Kingdom Leading the team to deliver the best experience to every customer in extremely busy business conference centre. • Providing day to day support to the line manager. • Ensuring that all customer requests and expectations are met effectively. • Coordinating and supervising all variety of functions including formal lunches, canapé parties and dinners up to 250 people. • Dealing with complaints in a friendly manner and building a good relationship with customers and… Show more Leading the team to deliver the best experience to every customer in extremely busy business conference centre. • Providing day to day support to the line manager. • Ensuring that all customer requests and expectations are met effectively. • Coordinating and supervising all variety of functions including formal lunches, canapé parties and dinners up to 250 people. • Dealing with complaints in a friendly manner and building a good relationship with customers and clients. • Training and inspiring staff to deliver prompt, friendly and efficient service at all times. • Maintaining, ordering and controlling food stock. • Supervising and supporting the compliance of COSHH, Health and Safety and Food Safety. Book and thoroughly brief casual staff to ensure event specifics are clearly conveyed and understood Supervise event and room set-up to the exact specification Ensure all Front of House areas are immaculate and organised at all times.

• Hospitality Assistant/Barista

  • Sep 2010 - Jan 2011

  Local Government Association,London Providing a high level of customer service and satisfaction, ensuring that all customers received quick response to their enquiries • Made and serve café beverages with speed, quality and consistency. • Providing catering service at various events and functions. • Supporting preparation of food and drinks. • Maintaining and operating manual espresso machine, blenders, commercial coffee brewers, coffee pots and other equipment. Checking the quality of the coffee by measuring and… Show more Providing a high level of customer service and satisfaction, ensuring that all customers received quick response to their enquiries • Made and serve café beverages with speed, quality and consistency. • Providing catering service at various events and functions. • Supporting preparation of food and drinks. • Maintaining and operating manual espresso machine, blenders, commercial coffee brewers, coffee pots and other equipment. Checking the quality of the coffee by measuring and recording the grind and dose. • Complying with standards for merchandising, stocking and storing products. • Operating the till and cashing up in the end of the shift. • Keeping the working area clean, tidy and well presented. • Managing the unit in manager’s absence.



Harrington Court Service Apartament

• Receptionist

  • Aug 2009 - Nov 2009

  South Kensington, London Welcoming guests to the hotel and checking them in and out Answering the telephone and face to face queries Handling complaints and resolving them quickly and effectively Inputting client details onto bespoke PC packages Handling electronic and paper file management



CrewCard Network Ltd.

• United Kingdom
• Financial Services

• Customer Service Agent

  • Dec 2007 - Jun 2008

  London, United Kingdom Promoting and selling pre-paid cards to customers Discussing and understanding customer requirements to offer best solutions to their needs Processing cash and credit cards payments and reconciling tills Verifying and entering customer data onto the computer database whilst maintaining confidentiality of sensitive information Attending management meetings and writing reports Providing additional ad hoc administrative support Working to and achieving set targets