Experience

Cambridgeshire & Peterborough Integrated Care System (ICS)

• United Kingdom
• Public Health
• 1 - 100 Employee

• Project Support Officer for Strategic Commissioning team

  • Apr 2023 - Present

  The Strategic Commissioning Outcomes Team delivers a strategic vision for the delivery of health and care across our system, developing outcomes for stakeholder organisations that support improve health outcomes and reduce health inequalities across our population.I will work with senior members of the team to identify areas of improvement, develop new ways of working and set outcomes for our providers.- Providing day to day supervision of the Senior Project Administrator, providing pastoral support and administrative supervision whilst working in a matrix-based team.- Work with stakeholders to co-produce outcomes based on clinical excellence and innovative ways of working.- Use creative solutions to establish new ways to achieve reductions in health inequalities.- Provide high quality project, service and administrative support including information and analysis. • Reporting and analysis of information to support delivery- Key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives. Show less

• MHLDA Project Support Officer

  • Oct 2021 - Apr 2023

  I provide a high level of project support to the Mental Health, Learning Disability and Autism (MHLDA) Team.My current duties and responsibilities are to:• Provide cover for all matters of day-to-day administration including taking the initiative to ensure necessary follow-up actions are undertaken• Support projects for ICS clinical leads as relevant to the clinical area. • Ensure that electronic filing is kept up to date to be usable by team members and be in line with the Records Management Policy. • Provide administrative and project support for the management of contracts including support to contract review and contract development meetings and workshops. • Take and transcribe accurate formal minutes and, if required, maintain appropriate action and issues logs. • Support the team with projects, planning relevant working groups.• Line management of Band 4 Administration staff (monitor annual leave and sickness through ESR, regular 1:1’s, performance management, staff support and development etc.)• Take responsibility for meeting preparation: drafting agendas, slide decks, chasing documents and reports; providing support for report preparation, room bookings, and circulation of papers, notices etc. and timetables (Board, Committee, Partnerships, Contract Reviews, team meetings etc.)• Work with colleagues to co-ordinate administrative capacity and support the ICS liaising with other administrators and encouraging a team approach to cover sickness, annual leave, and other unforeseen circumstances. • Supporting Senior Programme Manager with development of the Mental Health, Learning Disability and Autism Collaborative for Accountable Business Unit (ABU).• Engaging and working collaboratively with ICS staff and other System Partners (Local Authority, Public Health, Hospitals, PCN, GP’s etc.) including Voluntary Community and Social Enterprise (VCSE). Show less



Cambridgeshire and Peterborough CCG

• Hospitals and Health Care
• 100 - 200 Employee

• Administration Support Officer

  • Jul 2017 - Present

  I provide comprehensive, accurate and responsive administrative support to the Cancer Planned Care Team including handling confidential and sensitive information, using computerised information systems. Key duties:- Copy/type reports and other documents as requested- Organise meetings, prepare agendas, and take minutes at meetings- Deal with telephone and email enquiries efficiently and effectively- Maintain an effective filing system, including electronic files- Ensure that computerised records are maintained and updated- Upload and scan documents as required- Collate data returns into simple summary reports- Printing and Photocopying- Creating pathways documents/referral templates for projects- Supporting Subgroups (projects) and other teams as required- Communicating with members of staff and people from outside the Trust- I'm a Recruitment Champion - helping HR with advertising jobs and the recruitment process- Ensure reports and papers are prepared and forwarded to appropriate team members by deadlines set as agreed with the line manager- Supporting GP Masterclasses (collating and analysing evaluations, producing certificates etc.) Show less

• PPE Account Manager

  • Apr 2020 - Aug 2020

• System Transformation Admin Assistant

  • Apr 2015 - Jul 2017

  Key duties and responsibilities:- Copy/ type reports and other documents as requested- Organise meetings, prepare agendas, and take minutes at meetings as required- Deal with telephone and email enquiries efficiently and effectively- Maintain an effective filing system, including electronic files- Ensure that all post is opened, date stamped and distributed accordingly- Ensure that computerised records are maintained and updated- Upload and scan documents as required - Ensure reports and papers are prepared and forwarded to appropriate team members by deadlines set as agreed with the line manager- Collate data returns into simple summary reports as required- Printing and Photocopying Show less



Cambridgeshire County Council

• Government Administration
• 700 & Above Employee

• Business Support Manager

  • Feb 2019 - Jun 2019

  Key duties and responsibilities: - Manage and monitor the operation of the service - Manage and monitor budgets - Ensure that employees complied with County Council financial processes and systems - Liaise with interpreter/translator companies to obtain the most cost-effective quote - Responsible for the effective & efficient operation of the administration service: o Contributed to the Business Support consultation & negotiation processes o Represented the office/directorate at meetings, events and working groups o Took accountability for decisions o Managed employee's (regular team meetings/1:1s, appraisals) o Managed poor staff performance o Liaised with Agency/Head of Service/Finance in regard to temporary staff employment o Coordinated and supported Service Managers with the recruitment process Show less



Cambridgeshire Community Services NHS Trust

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Project Support Officer

  • Jul 2014 - Mar 2015

  Brief description of duties and responsibilities: I provided project support and administration to the Service Redesign Team by performing assigned key tasks to assist teams and managers across the organisation in the implementation of specified projects. Part of my job was: - To assist and support colleagues in the delivery of the aims of individual projects using recognised project management methodology - To organise meetings and events, ensuring appropriate paperwork is sent out in a timely and efficient matter and coordinating and tracking any follow up actions from meetings as required - To create, develop and maintain office systems - To be responsible for gathering information which may require judgement and assessment in situations where there is more than one solution - To work both within a team and independently, prioritising own workload on a daily basis, ensuring deadlines and timescales are met - To ensure communication channels are used appropriately to facilitate the flow of information internally and externally. - Use advanced and accurate keyboard skills to provide high standard of inputting of data and word processing - To be responsible for collecting, coordinating, entering and maintaining project data - To use a range of Microsoft Office programmes, particularly MS Excel to ensure effective and professional gathering of data and the production of reports and presentations - To undertake research for projects using the internet - To provide regular audits to justify data results Show less



Hinchingbrooke Health Care NHS Trust

• Hospitals and Health Care
• 1 - 100 Employee

• Ophthalmology Community Administrator

  • Jul 2013 - Jul 2014

  I provided administrative support for the Peterborough & Cambridgeshire Diabetic Eye Screening Programme (DESP) in the collation and upkeep of data sets within the county wide eye screening service. Part of my duties were: - Type policies and protocols for the programme utilising templates - Provide administrative support for the ophthalmology community service - Liaise with software suppliers regarding IT issues and assist with the implementation of changes or upgrades when required - Daily monitoring of incomplete screening episodes, and subsequent follow up of missing screening or grading data - Register new patients to the programme and archive those that are highlighted as deceased or moved out of area - Oversee that all results for screening/annual retinal examinations with grading to national standards, of all patients with diabetes under the care of the 3 Hospital Eye Services - Reviews of laser, sight impairment and vitrectomy registers from all 3 hospitals on a regular basis and incident report as appropriate - Schedule graders for sessions, keeping accurate records - Liaise with IT support companies and Trust IT department to ensure systems are fully operational. - Reporting all equipment faults and updating logs - Provide support for the Administration team. This will involve dealing with more complex telephone enquiries from all sources, assisting with the management of the appointment system and identifying when a decision is required on screening outside usual protocol - Ensure that an up-to-date job protocol is available for an efficient handover during absence - Responsible for stationery and leaflet levels for the service and ordering further supplies when required - Complete incident reports for the programme when required, ensuring that all incidents are dealt with in a timely manner and highlighting all Serious Untoward Incidents (SUI) in the appropriate manner to the Failsafe Officer Show less



Gloucestershire Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Research Secretary

  • Oct 2012 - Jul 2013

  I provided an efficient, confidential and professional secretarial service to the Gastroenterology Research / Clinical Trials Team. This included administration and secretarial support to enable provision of patient care and specialty services. Communicating with patients, general practitioners, external clinical trials providers, and other hospital staff was essential to ensure a proficient, high quality service for patients and clinicians. My role included: - Attending initiation meetings for clinical trials and set up systems that will enable the research team to maximise recruitment into trials - Being point of contact for patients, the multi-disciplinary team, external trial bodies - Managing the diary of events - Attending any trial and RDSU meetings - Booking follow-up appointments - Booking investigations - Typing correspondence - Taking and transcribing minutes - Diary management, - Supporting the Research Team Show less

• Administrator

  • Feb 2012 - Oct 2012

  Provide an administrative service to all members of the Planned Care teams in Huntingdonshire to include Streamlined point of access. Undertaken general administrative duties which included: - Data Entry - Access, maintaining specialised databases for each service - Photocopying - Filing/Faxing - Managing Outgoing and Incoming Post - Processing client/patients records and archiving - Provide a first line response for the public, health colleagues and other agencies - Deal with day-to-day queries and using initiative to resolve issues within guidelines - Initiated improvements to administrative systems - Ordered equipment and office supplies, stock and non-stock ordering, management of office equipment contracts - Maintain standards of confidentiality and safety in accordance with the policies as laid down by Cambridgeshire Community Services. Show less



North West Anglia NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Outpatients Appointments Clerk

  • Oct 2011 - Mar 2012

  Key duties and responsibilities: - Participated as a member of a team liaising with the public and hospital staff in all areas on a daily basis - Projected a professional, helpful manner ensuring complete confidentiality at all times - Monitored and ensured cancellations for new slots were fully utilised on a daily basis - Booked new appointments for patients from GP referral letters - Booked appointments via PAS for Call and Book Service, via the Scanman system - Booked follow-up appointments for patients after attending clinic - Cancelled appointments and/or clinics on instruction from Consultants, Secretaries and other departments - Ensured Secretary's / Ward requests were dealt with on a daily basis working within timeframes - Completed the daily statistical requirements for Outpatient attendances, checking in patient's case notes as relevant - Updated any patient information as necessary - Dealt with all referral letters on a daily basis. Referred each patient to the relevant Consultant on the computerised Patient Administration System and forwarded acknowledgement letters to patients - Checked for double registrations and forward notification to the Records Library - Dealing with incoming letters and outgoing mail when required - Ensured that all relevant documentation was filed away Show less



The Royal Marsden NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Ward Clerk

  • Dec 2008 - Sep 2011

  Key duties and responsibilities: - Communicating effectively with patients - Excellent interpersonal skills and customer service - Working as part of a large team on a very busy ward - Administrative duties and record keeping - Translating for the Ward (Fluent in Polish and English) - Obtaining full patient details, that were checked against the hospital database and informing registration of updates when required - Prepared for the following days clinics - Ensured that relevant patient documents, forms and x rays were available to medical and paramedical staff, liaising with the appropriate ward, medical secretaries or with staff from medical records department whenever the documentation was not complete or available. This included assembling all documentations in preparation for new patients, and attaching relevant sheets and investigation slips to the patient notes and drug charts - Trained new staff on the Ward clerk role. Show less



Urzad Skarbowy w Świdnicy

• Administration and Accounting

  • May 2005 - Feb 2006

  - Working out individuals tax returns - Dealing with payroll and payroll queries - General admin duties (data and accounting entry, answering phone, customer service, filing etc.) - Working out individuals tax returns - Dealing with payroll and payroll queries - General admin duties (data and accounting entry, answering phone, customer service, filing etc.)