Marketing Coordinator

• Feb 2021 - Present

Customer Service Assistant

• Oct 2018 - May 2021

• Working with a diverse team in the Union bars has given me the communication skills necessary to manage my multiple responsibilities in a busy environment. • Trained new members of staff in how to make coffee, which has improved my managerial skills.

Staff Consultation Forum Representative

• Nov 2019 - Sep 2020

Through meetings with operational managers, HR, and Students' Union Officers I provide feedback from employees of the Students' Union's café. I also contribute with new ideas on how to improve the running of the café.

Marketing Intern

• Aug 2020 - Sep 2020

Barista

• Nov 2016 - Aug 2018

• Gained valuable team working skills whilst working in a very busy environment. Learned to keep calm even in stressful situations, such as caring for customers who have fallen unwell.• Provided customer service with a positive attitude and prioritised my workload effectively at peak times. Also gained useful cleaning and coffee/food prepping skills. • Worked within a small team where I gained skills in dealing with money and cashing up, gaining great attention to detail and analytical skills.

Customer Service Assistant

• Aug 2015 - Jan 2016

• Worked in a busy environment and gained great co-operation skills. Opened the shop on my own and had great personal responsibility in making sure everything was of a high standard before opening. • Gained valuable skills to organise my productivity and ensure a smooth operation of the café. • Worked in a busy environment and gained great co-operation skills. Opened the shop on my own and had great personal responsibility in making sure everything was of a high standard before opening. • Gained valuable skills to organise my productivity and ensure a smooth operation of the café.