Agnese Kaģe

Head of Product development at Danske Bank A/S Latvia branch
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Contact Information
us****@****om
(386) 825-5501
Location
Latvia, LV
Languages
  • English Professional working proficiency
  • Russian Professional working proficiency
  • Latvian Native or bilingual proficiency
Skills

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Credentials

  • Active Sale
    Perfect Sales International Consulting Company Ltd
    Jan, 2016
    - Oct, 2024

Experience

  • Danske Bank A/S Latvia branch
    • Latvia
    • Banking
    • 1 - 100 Employee
    • Head of Product development
      • Jan 2014 - Present

      Product development- management of the projects, analyze of the market, organize and lead the product development working groups, support product use for employees, development of procedures and instruction maintenance process, price list, establishment of the product development concept Property sale- process management, collaboration with partners, process reconstruction and maintenance, customer service, legal, sale. Product development- management of the projects, analyze of the market, organize and lead the product development working groups, support product use for employees, development of procedures and instruction maintenance process, price list, establishment of the product development concept Property sale- process management, collaboration with partners, process reconstruction and maintenance, customer service, legal, sale.

  • Danske Bank
    • Denmark
    • Financial Services
    • 700 & Above Employee
    • Head of Contact Centre
      • May 2006 - Dec 2013

      Manage daily work in Contact Centre, improve and develop Contact Centre , support and help to employees (FTE- 3) in daily work ,improve customer service quality ,summarize and analyze statistical data, establish motivation system for employees, all process description (procedures, instructions) Project management: -Contact Centre system development and implementation in Sampo Banka- structure, job descriptions, employees selection, statistical data specification to outsourced companies, the daily work requirement creation, staff training. -Developing ,implementing and monitoring “Customers complaints movement process”. -System helpdesk developing, implementation, providing. -Virtual branch implementation in Danske Banka- technical specification, all process description, risk analysis, business concept development. -Home page maintenance, process management and home page developers work coordination Show less

  • DNB
    • Norway
    • Financial Services
    • 700 & Above Employee
    • Contact centre group manager
      • 2005 - 2006

      Manage daily work in Contact Centre, summarize statistical data, make reports for Contact centre manager, staff training. Full time employees – 15. Manage daily work in Contact Centre, summarize statistical data, make reports for Contact centre manager, staff training. Full time employees – 15.

Education

  • Latvijas Universitate
    Master of Business Administration (MBA), Business Administration and Management, General
    2000 - 2002
  • Latvijas Universitate
    Bachelor of Business Administration (BBA), Business Administration and Management, General
    1996 - 2000
  • Ventspils Augstskola
    Doctor, Business Administration and Management
    2012 -

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