External Manufacturing Manager

• Apr 2021 - Present

Account Manager

• Dec 2018 - Apr 2021

- Responsible for total account management function, including customer satisfaction and company profitability and efficiency- Leading multi-million dollar accounts constituting to 50% of total company annual revenue - Reviewing and coordinating contracts and project operational documentation including specifications, BOMs, blueprints and quality requirements - Ensuring efficient and successful delivery of solutions and project completions according to customer needs and objectives - Clearly communicate progress of periodic initiatives to internal and external stakeholders - Develop new business with existing clients and/or identify areas of improvement to meet financial and operational objectives - Forecast and track key account metrics - Successfully manage new product launches within required time, budget, and quality requirements - Oversee other involved teams to deliver needed materials and support on time and within set budget- Work with sales and design teams on new project development

Master Production Scheduler

• Mar 2017 - Nov 2018

- Create and maintain schedule for 50 plus production lines, 1500+ employees, operating 24/7 in three locations- Optimize utilization of labor, work centers and other resources to forecast short and long-term production schedules- Review production specifications and identify and report plant capacity challenges and opportunities- Coordinate with production, purchasing and finance teams to develop and maintain scheduling parameters- Provide quick and decisive responses to production issues- Ensure that company deadlines and client expectations are met or exceeded

Manager of Operations and Planning

• May 2010 - Feb 2017

- Responsible for purchasing, client services and operations departments- Ensure smooth and efficient operation of day to day business- Prepare and complete action plans; implement production, productivity, quality and customer-service standards- Establish and develop various reports and metrics related to workflow improvement and performance analysis- Plan production tasks and create schedules based on available resources and manufacturing capacity- Manage procurement of high value components, raw materials, and equipment needed for production- Create and maintain Bill of Materials, Routers, Travelers, Blueprints and other manufacturing documentation - Ensuring QA and Lean Manufacturing standards - Develop budgets and quotes in coordination with applicable departments- Communicate with clients on development, progress and completion of their projects- Acquire, qualify and manage vendors, negotiate pricing and terms of service- Oversee completion, packing, shipping, and billing process of completed project

Operations Manager

• Apr 2006 - Jul 2009

- Manage office operations- Process clients’ orders through EDI systems- Plan production processes - Communicate order statuses to clients- Organize both domestic and international transport - Manage office operations- Process clients’ orders through EDI systems- Plan production processes - Communicate order statuses to clients- Organize both domestic and international transport

Operations Supervisor

• Jul 2003 - Mar 2006

- Manage office operations- Process customer orders- Manage warehouse operations- Communicate operations with domestic customers and international vendors- Organize both domestic and international transport, customs clearance and FDA compliance - Manage office operations- Process customer orders- Manage warehouse operations- Communicate operations with domestic customers and international vendors- Organize both domestic and international transport, customs clearance and FDA compliance