Experience

Urban League of Metropolitan St. Louis

• Advertising Services
• 1 - 100 Employee

• LIHEAP Specialist

  • Jul 2019 - Present

  Provide intake, assessments, and customer service for all LIHEAP clients. Performs processes with accuracy and adherence to program regulations. Maintains system of record keeping, maintain organized filing system of client files and other necessary documentation that must be legible, chronological, and stored in a secured location to ensure client confidentiality. Responsible for workload management. Prepare and generate reports that are legible, accurate, and submitted according to established deadlines. Assist in program outreach efforts and represents the agency at community events. Show less



Eastman

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Marketing & Sales Coordinator

  • Jul 2015 - Oct 2016

  Collaborated with Channel Marketing Manager to ensure integration of category alignment, merchandising and trade promotion programs and assisted in the execution of the Marketing Strategy for the Brand. Responsible for purchase requisition submission, SAP reporting, new material number request. Created trade sales material and price sheets which supported strategizing avenues that will differentiate the product and drive recognition that would also support product line review preparation. Developed and cultivated relationships with sales and other inter-company departments to attain collective goals. Teamed up with Marketing key stakeholders to provide content-related direction and oversight on web projects in production and in the queue for eCommerce, Marketing Research reports & analysis. Enhanced digital marketing content representation with big box retailers and Amazon.com to engage target audiences and drive awareness and recognition. Coordinated in partnership with National Sales Account Managers on concept writing of new product designs along with content writing for eCommerce Brand Awareness. Worked together with Marketing and eCommerce Sales to ensure standards for new products or product modifications are made in various CMS and other product content related-systems. Collaborate with vendors on graphics design, advertising, marketing, and printing. Monitored inventory within the onsite retail room and inventory management at offsite fulfillment center. Assisted team members with the management of packaging change/refresh due to product, graphic or formulation changes Show less



Kforce Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Associate

  • Feb 2014 - Jun 2015

  Contract employee assigned to Saint Louis Metropolitan Sewer District Accounting Processing Department as an Account Processor/Billing Research. Resolves various billing and other related issues and concerns for District customers. Prepared adjustments and refunds to customer accounts as well as researched and investigated sewer and storm-water billing issues. Assisted with the retooling of all billing standards via entering various data, including new account setup, bill generated related adjustments and provide general account data entry maintenance. Verifies accuracy of billing data and revised errors. Calculates and applies discounts to applicable customer accounts. Maintains detailed records as required. Upholds open, positive, cordial, team-oriented lines of communication with Manager and other staff members. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Mortgage Default Specilist

  • Oct 2011 - Feb 2012

  Contract employer assigned to U.S. Bank Mortgage Assistant Point. Call center environment assigned with a group of borrowers to provide status updates and request for documentation. Effectively used communication skills while abiding by all regulatory and compliance requirement; consistently monitored and resolved situations regarding modification and foreclosure processes. Shown a strong emphasis in attention to details effectively by written and verbal communication. During stressful situations acquired the capacity to resolve conflict and maintain professionalism all while being very compassionate and empathetic to the borrower's’ situation. Show less



Textron Financial

• Financial Services
• 100 - 200 Employee

• Loan Servicing Specialist

  • Mar 2003 - Feb 2010

  Verify incoming bank batches via VPN Token. Insure daily cash entries are processed with strong accuracy on the same date of receipt. Maintain/process Canadian currency 24 hours. Track and input NSF/return items post daily wire activity and appropriately applied accounts receivable duties. Flexible to changing demands; processed an average of 1,000 invoices per month for a large-scale organization. Verified details of transactions, including funds received and total account balances. Suggested process improvements to secure prompt and regular receipts for the organization. Code general ledger and processed vendor invoice payments; balanced batch summary reports for verification and approval as well as researched and resolved billing-invoice complications as required. Show less