Agnes Migalska
Education Account Manager at Class Technology Solutions Ltd- Claim this Profile
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English -
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Polish -
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Bio
Credentials
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Lean Six Sigma Yellow Belt
-Jun, 2016- Nov, 2024 -
ITIL Foundation
BCS, The Chartered Institute for ITAug, 2015- Nov, 2024 -
APM Project Management
APMJun, 2014- Nov, 2024 -
ECDL EXTRA ITQ Level 2
BCS, The Chartered Institute for ITMay, 2010- Nov, 2024 -
Stepping up to Management
QA Ltd
Experience
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Class Technology Solutions Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Education Account Manager
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Jul 2021 - Present
• Being first point of contact for an existing set of accounts in the South East;• Managing relationships, identifying any new business opportunities and supporting clients with their Education Technology strategy;• Monitoring market conditions and the EdTech space and suggesting areas for growth within CTS and to accounts, maximising revenue opportunities;• Pro-actively working with the wider Account Management Team, Technical and Service Delivery Teams on the continual success of the accounts;• Working with our various teams, create and execute three-to-five-year strategies for our client accounts to maximise year on year account growth within the company;• Ensuring a consistent drive for Client Retention;• Identifying any upselling opportunities;• Identifying potential future accounts and leads and actively work them to secure business;• Managing contract renewal and, working with the Marketing and Communications Director, any tenders related to your client accounts.
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Freelance Photographer
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Jan 2019 - Present
Weddings, Events and Portrait Photographer based in BerkshireCovering the South of England but also willing to travel to any UK destination. Fully qualified and insured.Visit me on:www.agnes-photography.co.ukwww.instagram.com/agnesmigalskaphotography Weddings, Events and Portrait Photographer based in BerkshireCovering the South of England but also willing to travel to any UK destination. Fully qualified and insured.Visit me on:www.agnes-photography.co.ukwww.instagram.com/agnesmigalskaphotography
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TTC Group
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United Kingdom
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Professional Training and Coaching
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100 - 200 Employee
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Regional Account Manager
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Nov 2019 - Dec 2020
A key account manager for clients across Thames Valley, London and SouthWales. The purpose of the role was to manage contracts and clientrelationships. The role required achieving profitable and quality-led contracts,retaining clients and growing existing portfolio.• Management of ten contracts across the South and South Wales to assurethe targets are met and sales volume grows on annual basis;• Planning and developing new regional accounts by understanding regionaldemand for our services;• Working closely with the Councils on new projects, initiative and servicecontracts, constantly expanding the portfolio of courses;• Helping clients to understand the local demand for services and advising onnew opportunities within the area;• Ensuring that services are being delivered per budget, enhancing currentcontracts and business opportunities;• Building and maintaining professional but friendly relationships with allclients;• Representing The Cycle Experience at conferences, promoting our productsand services;• Report to Commercial Director on contract related queries, budget,improving processes, cost and time saving and new initiative;• Resolving issues and ensuring highest level of customer service bycoordinating with office based staff.
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QA Ltd
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United Kingdom
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Higher Education
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700 & Above Employee
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QA Authored Scheduling Manager
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Sep 2010 - Oct 2019
Working in a fast-paced team in the operations department. This job requires good communication, coordination and analytical skills. Quick decision making and problem solving is a daily routine which can be only achieved by prioritising the workload. • To oversee day to day activities for the team, manage and resolve any issues and queries that arise from clients, being the first point of contact for sales teams and trainers, • Working towards achieving targets: trainers' utilisation, travel, quality scores (NPI), KPI's and meeting SLA's;• Planning and coordinating QA’s training courses – making sure that QA Authored courses are scheduled across the UK, working closely with the sales team to identify the demand in order to increase the fill rates, analysing sales figures and quality scores in order to improve performance;• Successfully managing all internal instructors' schedules, maintaining very good relationship with all trainers, identifying any gaps in trainers’ performance or quality and working towards improvements; • Training new staff members, supporting and supervising others with daily tasks, managing communication between trainers and other departments, team work and collaboration;• Meeting deadlines and working as per budget; addressing clients’ concerns and ensuring the resolution of issues in a timely manner;• Regularly monitoring and updating operations manager and operations director on business performance, new initiative, related issues, cost and budget;• Development and implementation of QA Authored courses (managing end to end process of development and delivery of courses);• Working closely with the Project Team on long term projects and programmes, Marketing on new campaigns, Recruitment when looking for new trainers, Directors, Head of Practices and other stakeholders.
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Team Leader
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Oct 2008 - Aug 2010
Running the centre smoothly and efficiently by maintaining the quality to a very high standard level, also achieving monthly targets by increasing sales using different selling techniques;Organising work load by understanding the priorities – for myself and also the team (5 members);Motivating the team in order to improve centre performance and meet all KPI’s;Dealing and resolving all issues that might arise when dealing with customers or within a team;Supporting and training team members;Analysing centre figures and statistics in order to improve centre performance, reporting on weekly basis to senior management;Ensuring the quality of service in order to meet customer satisfaction but also audit requirements; which requires a great deal of attention as well as high level of accuracy;Building professional relationship with other organizations such as: Job Centre Plus, Next Step;Dealing with customers face to face and on the phone, referring them to the appropriate authority if needed;Dealing with other administration duties including: dealing with selection process of new learners and registering them through the system, operating internal database
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Administrator
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Nov 2005 - Nov 2006
Operating internal database and other administration work;Writing and preparing reports, documents and spreadsheets;Providing an excellent level of customer service and being the first point of contact for all customers and visitors (face to face and on the phone);Referring customers to other departments according to their needs and expectations; Answering phones and scheduling appointments; Operating internal database and other administration work;Writing and preparing reports, documents and spreadsheets;Providing an excellent level of customer service and being the first point of contact for all customers and visitors (face to face and on the phone);Referring customers to other departments according to their needs and expectations; Answering phones and scheduling appointments;
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Education
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2014 - 2016
Vistula University, Poland
Masters degree, Masters Degree in Business and Human Resource Management in International Environment -
2004 - 2007
The Jan Dlugosz University, Poland
Bachelor's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
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