Agnes Machili
Call Center Supervisor at Scorpion Legal Protection- Claim this Profile
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English Professional working proficiency
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Zulu Full professional proficiency
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Sotho Full professional proficiency
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Xhosa Full professional proficiency
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Tswana Professional working proficiency
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Northern Sotho Limited working proficiency
Topline Score
Bio
Credentials
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Matric
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Experience
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Scorpion Legal Protection (RF) (Pty) Ltd
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Legal Services
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100 - 200 Employee
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Call Center Supervisor
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Aug 2009 - Present
Implement the department strategy Directing and coordinating people, including motivation and communication Confer or consult with internal stakeholders to implement promotional activities or campaigns and to secure information on products and customer specifications to implement new business strategies decided by upper management levels. Monitoring of performance of both the team and individuals i.e. performance management and targets. Use call-centre technology to monitor staff performance and productivity. Ensure that company policies for the management of people and processes and procedures are complied with, within the sales functional area. Compile daily, weekly, monthly etc. Sales Reports by recording statistics, individual productivity rates and the performance levels of the team members and preparing reports at intervals as requested by sales management. Review sales reports to project sales targets for the team and individual sales staff and to support the gradual improvement of individual sales targets. Advise internal and external stakeholders on policies and operating procedures in the value chain to ensure optimum effectiveness of the team. Manage the daily running of the team including resources and technology distribution. To lead, develop and motivate staff to achieve department targets in accordance with the need as of the business. Show less
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Scorpion Legal
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Aug 2009 - Present
Implement the department strategy Directing and coordinating people, including motivation and communication Confer or consult with internal stakeholders to implement promotional activities or campaigns and to secure information on products and customer specifications to implement new business strategies decided by upper management levels. Monitoring of performance of both the team and individuals i.e. performance management and targets. Use call-centre technology to monitor staff performance and productivity. Ensure that company policies for the management of people and processes and procedures are complied with, within the sales functional area. Compile daily, weekly, monthly etc. Sales Reports by recording statistics, individual productivity rates and the performance levels of the team members and preparing reports at intervals as requested by sales management. Review sales reports to project sales targets for the team and individual sales staff and to support the gradual improvement of individual sales targets. Advise internal and external stakeholders on policies and operating procedures in the value chain to ensure optimum effectiveness of the team. Manage the daily running of the team including resources and technology distribution. To lead, develop and motivate staff to achieve department targets in accordance with the need as of the business. Show less
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