Experience

V2 INDONESIA
• Indonesia
• Broadcast Media Production and Distribution
• 1 - 100 Employee
• Personal Assistant To Chief Executive Officer

  • Oct 2022 - Present


Taman Safari Indonesia

• Indonesia
• Hospitality
• 200 - 300 Employee

• Executive Assistant to Board of Directors

  • Jan 2022 - Oct 2022

  - Manage professional scheduling for Board of Directors, including agendas, mail, email, calls, travel arrangements, client management; - Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to the Boards; - Manage, coordinate, and arrange Boards travel and travel-related activities, including hotel booking, transportation, and meal coordination; - Perform administrative and office support, such as typing, dictation, spreadsheet creation, and maintenance of filing system and contact database; - Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business. Show less



TAUZIA Hotel Management

• Indonesia
• Hospitality
• 700 & Above Employee

• • Jul 2020 - Jan 2022

  - Handling all secretarial work for the office of General Manager;- Coordination with all HODs for various meetings;- Coordination with HODs for the monthly report;- Promptly replying to all correspondence without constant supervision;- To abide by the mission statement of the hotel, the department, and the respective section;- Responsible for taking minutes of the meeting;- Responsible to collate information and provide to the General Manager as and when requested;- Deliver first-hand administrative and business support to General Manager and the whole management team;- Keep information confidential and secure through the use of backups and appropriate security software. Show less

• • Oct 2019 - Jun 2020

  - Manage and Supervise all tasks of FO Staff;- Communicate with FOM on all matters, re : guest service & hotel operations;- Cooperate, coordinate and communicate with other hotel departments as required;- Provide functional assistance and direction to all departments;- Respond to guest needs and resolve related problems;- Supervise and Direct Front Office Players;- Ensure guest receive prompt attention and personal recognition throughout the hotel.

• • Dec 2018 - Sep 2019

  - Supervise all task of Reservation Agent- Ensure all reservation are in the correct market segment, rate code and source of booking- Maximize FIT and Brand.com production- Recognize all guest needs since their reservation, and put correctly on reservation comments

• • Nov 2016 - Nov 2018

  - Assisting and advising customers who may be choosing from a variety of travel options;- Making reservations for customers based on their various requirements;- Processing payments and sending confirmation details to customers;- Selling and promoting reservation services;- Answering any questions customers might have about the reservation process;- Up-selling, when appropriate, by informing customers of additional services or special packages;- Providing support to customers who may need to amend or cancel a reservation. Show less

• • Jun 2014 - Nov 2016

  - Greeting and thanking guests in a sincere, friendly manner;- Checking guests in on arrival and out on departure;- Posting charges to appropriate guest accounts;- Operating switchboard and assisting with inquiries;- Performing duties on a daily checklist;- Collaborating and communicating with other internal departments to ensure guest satisfaction.



Archipelago International Hotels, Resorts & Residences

• Indonesia
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Nov 2013 - May 2014

  Pre-Opening Team Pre-Opening Team


Gran Melia Jakarta
• Indonesia
• Hospitality
• 1 - 100 Employee
• Front Office Intern

  • Feb 2013 - Aug 2013

Mandarin Oriental Hotel Group
• Hong Kong
• Hospitality
• 700 & Above Employee
• Food And Beverage Intern

  • Jun 2011 - Dec 2011