Agnes B. Ong

Chief Operating Officer at Global experience
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • English Professional working proficiency
  • Indonesian Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Emerging Leader Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

  • Global experience
    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Chief Operating Officer
      • 2017 - Present

      - Oversee daily operation of the company and be responsible for quality control- Design and implement business strategies, plans and procedures- Establish policies that promote company culture and vision- Establish sales goals and develop plans to achieve them- Generating new business and maintaining customer retention

    • Relationship & Sales Manager (Previously Marketing Executive)
      • 2007 - Present

      - Handling general enquiries such as student accommodation, host family applications, agent enquiries, etc - Building and maintaining relationships with the stakeholders such as agents, colleges, host families and students- Working closely with Managing Director in identifying and developing new business opportunities with agents/colleges via cold calling and sales visits to achieve targets- Working closely with Managing Director and Financial Department in determining product prices- Visiting potential new host families, conducting house inspections, briefing about their roles and duties as well as ensuring all the paperwork is completed- Filing of all necessary clearances with relevant government bodies including NSW Commission for Children and Young People- Dealing with difficult customers and handling customer complaints- Facilitating power point presentation to all external clientele - Responsible for the company's newsletters to be created and distributed monthly (for host families) and bi-monthly (for students)- Proofreading marketing materials to ensure everything is accurate before the distribution process- Monitoring and updating company’s social media such as Facebook - Planning, organising and coordinating company’s events such as Host Morning Tea, Christmas Party, etc- Maintaining and updating in house database

  • Gledainstyle
    • Owner
      • 2011 - 2012

      - Business set up: logo, website and budgeting - Resourcing jewellery products and liaising with Fashion Designers - Sales and promotions - Attending Fashion Expos - Business set up: logo, website and budgeting - Resourcing jewellery products and liaising with Fashion Designers - Sales and promotions - Attending Fashion Expos

  • Amarello Photography
    • Make-up Artist
      • 2008 - 2009

      - Make-up for photo shot sessions and bridals - Also a freelancer - Make-up for photo shot sessions and bridals - Also a freelancer

  • HerBusiness
    • Australia
    • E-Learning Providers
    • 1 - 100 Employee
    • Membership Coordinator
      • 2006 - 2007

      - Handling all membership and sales enquiries and following up with relevant information - Processing invoices, renewals and cancellations - Database maintenance through FileMaker and CRM - Preparing and coordinating events such as Westpac seminars - Attending events, being responsible in completing internal reports and making sure the events run smoothly - Being responsible to collect materials used for newsletter (i.e. articles, ads, etc) from the committees and members - Handling all membership and sales enquiries and following up with relevant information - Processing invoices, renewals and cancellations - Database maintenance through FileMaker and CRM - Preparing and coordinating events such as Westpac seminars - Attending events, being responsible in completing internal reports and making sure the events run smoothly - Being responsible to collect materials used for newsletter (i.e. articles, ads, etc) from the committees and members

  • Hong Kong Trade Development Council
    • Hong Kong
    • International Trade and Development
    • 700 & Above Employee
    • Receptionist/Telemarketing
      • 2003 - 2006

      - Receptionist duties - Maintaining and updating in house database - Liaising with overseas colleagues in Hong Kong - Training and mentoring new staff member - Minute taking - Looking after the delegates who are going to Hong Kong to attend the trade fairs - Booking venues, catering and other preparations involved to set up seminars or other events - Looking after the booth during Sydney Trade Fair (setting up the booth, providing customer service, etc) - Assisting designers at Mercedes Fashion Week at the backstage

  • Customer Contact Centre
    • Telemarketer
      • 2003 - 2003

      - Promoting Books and DVDs to past and potential clients - Promoting St George Seminars to its clients - Conducting various surveys over the phone - Promoting Books and DVDs to past and potential clients - Promoting St George Seminars to its clients - Conducting various surveys over the phone

  • MFC Supermarket
    • Cashier
      • 2000 - 2002

      - Cash Handling - Customer Service - Cash Handling - Customer Service

Education

  • University of New South Wales
    Master of Commerce, Tourism, Hospitality Management and Marketing
    2001 - 2003
  • University of Wollongong
    Bachelor of Commerce, Management and Marketing
    1999 - 2001
  • Danebank Anglican Private School
    High School
    1997 - 1998

Community

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