Experience

Edge

• United States
• Human Resources Services
• 500 - 600 Employee

• Digital Marketing Specialist

  • Feb 2023 - Present

  Managing and developing facebook ads for multiple industries; - Real Estate Agents - Financial Advisors - Medical Representatives - Insurance and Healthcare Providers - Credit Repairs - Health and life coaches - Small scale businesses As a digital marketing expert I made sure every industry ad is developed and optimized regularly. From the creation of ad copy and ad creative to the development of campaigns, the complete process was controlled. Optimizing Ads and finding the best performers to generate leads and traffic for all industries. Show less



Hopeland Industries

• Lahore, Punjab, Pakistan

• Self Employed

  • Sep 2020 - Present



Abacus

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Business Researcher

  • Feb 2022 - Nov 2022

  As a junior consultant and analyst: - Examining all of the company's records and graphs. Making certain that all records are up to date. - Competitive landscaping, benchmarking, profiling, and other services in a variety of industries. - Looking for and analysing new prospecting opportunities. - Interviewing individuals for critical feedback on workflows and updating data on the portal. - Conducting research on alternative cases and scenarios for weekly trainings. - Updating monthly progress on portal. Show less



Lahore School of Economics

• Pakistan
• Higher Education
• 200 - 300 Employee

• Research Assistant

  • Aug 2018 - Jun 2022

  A significant part of my university time was spent as a research assistant for multiple departments in the university. Placement Office - Finding companies and institutes who would like to work with our esteemed institution. - Analyzed the number of students who were willing to work as per there majors. - Graphed companies to forecast the number of intakes required. - Constantly researching growing companies and their needs. - Maintaining positive relationships with various organisational leaders. - Researching employee profiles to recommend for honors. Marketing Department - Skimming case studies and researches for department's use. - Collection of data from multiple marketing articles for students use. - Judging and arranging marketing competitions. Show less



Infinitum Media

• United States
• Marketing Services
• 1 - 100 Employee

• Account Manager

  • Jan 2021 - Feb 2022

  Joined the company as an ISA agent to boost the conversion rate and sales. For American Realtors, I began phoning Facebook leads: - As an ISA agent, I excelled and converted over 30 leads from old and dead leads. - The conversion rate was 15%. - Clients recognised me right away. As an accounts manager performs, I was promoted to Accounts Manager in the first month; - Trainings and information for Gohighlevel to international realtors. - Assured that all client demands were satisfied. - Introduced new software such as Slack, Teams, and Clickup. - Key performance indicators (KPIs) were always met. - Collected client testimonials and shared them with the social media and cold calling teams. - Launched new deals for digital marketing businesses and individuals. - Analyzed customer responses and upsold various offerings. - Through referrals and testimonials, the company gained over 13 new clients. Show less



epay, a Euronet Worldwide Company

• United States
• Financial Services
• 700 & Above Employee

• Customer Success Manager

  • Mar 2019 - Dec 2019

  Senior Customer Support Services Consultant: - Divided all customer support professionals based on their specialisation. - Implemented software to record and keep track of all issues that arise. - Significantly altered how CSRs engaged with consumers in order to boost feedback. - Begun weekly employee trainings to prepare them for improved customer involvement. - Speak with higher authorities on higher HR tasks to be undertaken by staff reporting to me. - Took over the HR department for customer onboarding. - Increased favourable customer feedback by more than 25% in three months. Show less



XTRASOURCE

• Lahore, Pakistan

• Client Relationship Manager

  • Jun 2017 - Dec 2017

  Worked For Retaining Clients & Client Satisfaction: - Assisted in keeping clients up to date and informed about each assignment and activity completed. - Purchased software to integrate the platform and give clients with transparency. - Involved clients in company conversions and performance. - Arranged weekly meetings with clients to address any concerns or questions. - Implemented Hubspot for better leads and employee certifications. Worked For Retaining Clients & Client Satisfaction: - Assisted in keeping clients up to date and informed about each assignment and activity completed. - Purchased software to integrate the platform and give clients with transparency. - Involved clients in company conversions and performance. - Arranged weekly meetings with clients to address any concerns or questions. - Implemented Hubspot for better leads and employee certifications.



EMC BPO

• United States
• Telecommunications
• 1 - 100 Employee

• Client Service Professional

  • May 2015 - Feb 2016

  Working with international insurance providers who wanted maximum numbers of cold calls for insurance sales. My Activities: - Providing the callers with cleaner and more authentic leads to call. - Finding new methods and scripts for callers to have a higher conversion rate. - Increased sales by 31% in 6 months. - Getting testimonials made from various clients to attract more insurance companies. - Onboarded over 30 international clients. - Trained employees to design custom graphics for clients. Show less