Experience

Assured Futures

• United Kingdom
• Insurance
• 1 - 100 Employee

• Insurance Consultant at PolPlan

  • Oct 2022 - Present



Ministry of Justice UK

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrative Officer

  • Oct 2020 - Jun 2021



Orchard Press Cheltenham Ltd

• Printing Services
• 1 - 100 Employee

• Account Manager

  • May 2017 - Jul 2020

  Building and maintaining strong, long-lasting client relationships Serving as the lead point of contact for all customer account management matters Developing new business with existing clients; identifying their needs and areas of improvement as well as negotiating print prices to successfully win projects Completing client tender forms providing our Company's accreditation's and certificates including confidential information Identifying potential new clients and business opportunities Report writing, scanning, photocopying, creating and updating spreadsheets for sales stats and purchases Administrative duties such as data input on to CRM systems, emails, quotations and customer feedback Organise new business meetings for the Managing Director Providing exceptional levels of customer service from initial first call to delivery of print projects Working alongside the Marketing Manager to help design and establish new marketing campaigns including the running of social media advertising of the Company accounts Show less



A-Plan Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Bilingual Speaking Life Insurance Sales Executives

  • Jan 2016 - Sep 2016

  Specialising in selling Life Insurance and Income Protection Cover in Polish as well as in English. Establishing a client’s needs and demands in order to recommend the right insurance product that’s right for them. The role also involves a high amount of inbound and outbound calls whilst adhering to strict compliance rules set out by the FCA. Building that trustworthy relationship with the clients that set me apart from other brokers as our products are tailor made to suit the client’s needs as well as our commission base being per policy sold not on a commission percentage. Translating official documents in writing and verbally. Show less



Just Go! Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Assistant Manager

  • Mar 2012 - Jan 2016

  Managing the daily running of the Reservations Department by monitoring calls, errors and team performance. Giving feedbacks and working on improving the statistics and standards of the customer service. Also continuously working on ways to increase sales to bring more revenue to the business.Dealing with serious complaints and launching investigations alongside other senior managers and occasionally researching hotels and destinations for customers, making sure customers’ pre-travel concerns are abated.Leading meetings and representing the department on occasion in company-wide mangers’ meetings.Setting up travel agents accounts/contract and keeping a good relationship with the agents.Fully training all staff on new products and processes as well as training new staff. Show less

• Senior Reservations Assistant

  • Mar 2012 - Dec 2012

  Responsibilities extended to administrative work, checking bookings for mistakes and distributing work to other employees in the Reservations Department.Assisting the departmental Manager to train new staff, introducing new staff into the work community. Demonstrating an ability to lead colleagues my own age or older, from different walks of life.



Just Go! Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Reservations Assistant

  • Sep 2009 - Oct 2010

  Main responsibilities were focused on the customers, booking their holidays, answering queries and advising them on holidays that met their criteria. A huge part of the role was also dealing with customer problems and forwarding serious complaints to the relevant departments for investigation. Main responsibilities were focused on the customers, booking their holidays, answering queries and advising them on holidays that met their criteria. A huge part of the role was also dealing with customer problems and forwarding serious complaints to the relevant departments for investigation.