Centre Manager

• Jul 2022 - Present

Operations Manager

• Feb 2018 - Jun 2022

In this role I mobilise, supervise, and appraise a team of over 50 while scheduling staff shifts and developing training workshops. Concurrently, I direct all aspects of the leisure centre operations, including forecasting, budget management, and P&L responsibility while safeguarding adherence with health and safety regulations. Some key achievements include: ♦ Serving as an instrumental team member in achieving the Inspiring Healthy Lifestyles @Rugeley Leisure Centre’s history making QUEST stretch outstanding accreditation resulting in the company being one of only ten sites in the UK to ever accomplish this.♦ Earning recognition as 2019's top performing leisure site across all QUEST accredited leisure companies in the UK.♦ Yielding £1.2M in revenue in line with the established KPIs by efficiently overseeing facilities management.♦ Championing employee and client safety as the Health and Safety Lead by conducting regular risk assessments, identifying maintenance needs, and ensuring compliance with governmental and accreditation building regulations.♦ Advancing the professional development of employees by facilitating negotiations and fostering a long-term strategic partnership with a cleaning supplies company to gain free access to Control of Substances Hazardous to Health (COSSH) training courses worth a total of £4.5K. Show less

Senior Leisure Attendant

• Feb 2017 - Feb 2018

In this role, I executed facilities management for 5’s Pavilion & Sport’s Grounds by conducting risk assessments and creating procedures to complete building checks, emergency action plans (EAP), and COSHH paperwork. Additionally, I mentored, scheduled, and trained a team of nine while cultivating robust employee relations and encouraging personnel to provide excellent customer service. Some key achievements include: ♦ Earning a promotion from the Senior Leisure Assistant to the Operations Manager within 12 months for showcasing excellent people and operations management skills while remaining dedicated to organisational growth.♦ Being entrusted with achieving the revenue goals of £100K and overseeing account management for one booking bringing in 50% of the annual income.♦ Coordinating the establishment of a new facility within six weeks by partnering with a cross-functional project team, authoring the operational policies and procedures, leading the budget planning and staff recruitment, as well as delivering training to personnel while instituting the opening and closing times.♦ Bolstering brand awareness and sales by designing marketing collateral to promote 5’s Pavilion & Sport’s Grounds party package.♦ Contributing to business development by collaborating with a high-value client, Hednesford Town Football Club, to develop and maintain rapport resulting in increased repeat business. Show less

Recreation Assistant

• Sep 2013 - Feb 2017

In this role, I safeguarded clients using the swimming pool area as a Lifeguard in alignment with the Wigan Leisure Culture Trust (WLCT) Code of Conduct.Some key achievements include:♦ Being commended for service excellence during the first full year of employment at Rugeley Leisure Centre resulting in winning the Employee of The Year Award.♦ Boosting the kids school holiday programme income by 20% to yield a record-breaking £14.5K by outlining a spreadsheet to direct expense control and implementing cost savings by streamlining the employee structure. Show less

Lifeguard

• Jan 2013 - Aug 2013

In this role, I led a team of lifeguards, monitored customers using the swimming pool to ensure the clients' safety and wellbeing, and managed the cleanliness of the premises in alignment with the health and safety codes. A key achievement includes: ♦ Securing a full-time position and completing a 12-month apprenticeship within seven months by demonstrating excellent customer service skills.

Apprentice Lifeguard

• Jul 2012 - Jan 2013

In this role, I underwent rigorous training to achieve core skills within the leisure industry while contributing to health and safety of the pool by carrying out regular cleaning procedures. Some key achievements include: • Being lauded as the first apprentice at Everyone Active SLM to pass the apprenticeship programme and complete it in less time than the requisite 12-months. • Delivering exceptional service to clients as a Lifeguard while managing competing assessments and being monitored as a part of the apprenticeship programme. Show less