Agatha D.

Information Technology Business Analyst at PT Asuransi Central Asia
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta Metropolitan Area, ID
Languages
  • Indonesian Native or bilingual proficiency
  • English Professional working proficiency

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Livia Aryanti Sandjaya

Work together at Asuransi Central Asia. She's good collaborator and communicator. Can work well with data.

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Credentials

  • Data Analyst
    Digital Talent Scholarship
    Dec, 2021
    - Oct, 2024
  • Agile Development using Scrum Framework
    SanberCode
    Jul, 2020
    - Oct, 2024
  • Develop Information System Business Process in Manufacturing Industry
    Badan Nasional Sertifikasi Profesi
    Apr, 2019
    - Oct, 2024

Experience

  • PT Asuransi Central Asia
    • Insurance
    • 500 - 600 Employee
    • Information Technology Business Analyst
      • Jul 2020 - Present

      - Gather requirements and create request form for enhancement, fixing bugs and checking program - Responsible of doing quality control of the enhanced program - Conduct user acceptance test - Analyze and handle user complaints related to the business process of finance - Gather requirements and create request form for enhancement, fixing bugs and checking program - Responsible of doing quality control of the enhanced program - Conduct user acceptance test - Analyze and handle user complaints related to the business process of finance

  • Toyota Astra Motor
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Project Business Analyst
      • Oct 2019 - Mar 2020

      Analyzed and provided suggestions what Customer Relation Department needs to improve their system, TOYOTA iCare. TOYOTA iCare is a web-based software which connects TAM & all authorized dealers to stores complaints and inquiries received. My job is giving improvement for Knowledge Center of TOYOTA iCare. I suggested to create FAQ page to help Call Center Agents find answers related to inquiries. I also analyzed and designed UI/UX for FAQ & Quiz section, then describe it to the vendor. During my first month, I translated complaint & inquiries classification (English to Bahasa) and now is used nationally by all authorized TOYOTA dealers and also uploaded on TOYOTA iCare. Show less

  • KRAMA YUDHA RATU MOTOR, PT
    • Indonesia
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Production and Planning Control Staff
      • Jul 2018 - Jul 2018

      - Learned how to plan production in each month, such as create master production schedule and daily production schedule. - Giving improvement to the company by made a web-based scheduling program to reduce overtime. - Learned how to plan production in each month, such as create master production schedule and daily production schedule. - Giving improvement to the company by made a web-based scheduling program to reduce overtime.

Education

  • Politeknik STMI Jakarta
    Bachelor of Applied Science - BASc, Automotive Industry Information System
    2015 - 2019

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