Experience

RJS WA

• Australia
• Housing and Community Development
• 1 - 100 Employee

• Marketing and Project Manager

  • May 2020 - Present



Dufry Group

• Switzerland
• Retail
• 700 & Above Employee

• Market Manager – Asia & Emerging Markets

  • Oct 2018 - May 2020

  Reason for leaving: closure of the airport due to COVID-19. In my role, as a Market Manager, I effectively plan, coordinate and manage events both inside and outside of Perth and Melbourne airports. I properly manage sponsorship approvals as well as coordinating marketing collaterals for events. Furthermore, I develop a marketing strategy for the company in line with company objectives. I establish and operate social media platforms for advertising as well as direct sales. Besides that, I generate and supply media, tourism industry and relevant events with PR and marketing materials. I develop and maintain strong professional relationships with VIPs, business class passengers, frequent flyers, airline companies, tour agents and sponsors. Additionally, I assess outstanding orders and inventory stock levels utilising SAP software program accordingly. I produce reports using various Microsoft Office and Taro software programs on a regular basis. Equally important, I provide excellent customer service at all times and ensure that other staff members managed to do the same. I regularly conduct sales and product training sessions to the sales team members. Moreover, I ensure that a high professional standard is achieved and KPI targets are met. I build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Also, I provide support and leadership to a team of 30 sales staff members on a daily basis. In addition, I demonstrate professional effectiveness through efficient time management, effective organisation of work and interpersonal interactions.



Boton Conveyor Services

• Assistant Manager Business Development

  • May 2018 - Dec 2019

  I focus mainly on sourcing and reviewing potential third-party conveyor belt maintenance and purchasing opportunities. Moreover, I develop a growth strategy focused both on financial gain and customer satisfaction. I properly identify and fully comprehend the customer’s needs. Also, I work collaboratively with the business development manager to develop strategy, work plans and tasks accordingly. I arrange, coordinate and facilitate meetings and presentations. In addition, I adequately interact and negotiate with various stakeholders as well as key decision makers. I demonstrate strong communication skills to ensure deliverables are clear and agreed by both parties. Furthermore, I cooperate with the commercial team in contract establishment and negotiation. I build long-term relationships with new and existing customers. Besides that, I focus on improving customer relationships by providing the required attention. I display proficient PC skills by utilising Microsoft Office Suite and SAP software programs on a daily basis. On top of that, I provide proactive service by being able 24/7 to meet customer needs and offer a resolution before a disruption occurs.



James Richardson Corporation Pty Ltd

• Australia
• Retail
• 100 - 200 Employee

• PRC Manager – Sales and Marketing

  • Jun 2015 - Sep 2018

  In this role, I performed various administration tasks and produced reports utilising various Microsoft Office and Pronto software programs. I reviewed outstanding orders and inventory stock levels utilising Ellipse software program accordingly. Besides that, I generated and supplied media, WA tourism industry and relevant events with PR and marketing materials. I liaised with suppliers to ensure stock was delivered in an effective and timely manner. Moreover, I was responsible for coordinating and managing sponsored events outside of the airport. I regularly conducted sales and product training sessions to the sales team members. Equally important, I ensured that a high professional standard was achieved and KPI targets were met. I established and maintained strong professional relationships with VIPs, business class passengers, frequent flyers, airline companies and tour agents. Furthermore, I ensured employees worked productively and developed professionally whilst providing excellent customer service. I handled customer complaints, provided appropriate solutions and alternatives within the time limits. Also, I provided leadership and support to the team of 20 sales staff members.



Moi Moi Fine Jewellery

• Australia
• Retail
• 1 - 100 Employee

• WA Manager

  • Oct 2010 - Jun 2015

  As a WA Manager, I developed and incorporated sales and marketing plans for new product announcements, in-store events as well as promotions. Furthermore, I performed various administration tasks and produced reports utilising various Microsoft Office Suite software programs. I utilised SAP software program to review purchase requisition, increase purchase orders, investigate outstanding orders and ensure payments to suppliers. In this position, I was responsible for following up with wholesalers to ensure that stock was fully delivered to customers. I effectively managed accounts with MYOB software program whilst managing and driving KPIs. Besides that, I cultivated positive public relations through social media and attending local events. I produced and provided PR and marketing materials to media and relevant events. Additionally, I organised and closely monitored bridal expos, fashion shows and in-store events. Moreover, I managed to secure financial grants and sponsorships for events. I conducted adequate product training to staff members. In addition, I ensured that all staff members maintained a high level of grooming standard and provided excellent customer service.