Experience

Energia dla Przyszłości

• Poland
• Solar Electric Power Generation
• 1 - 100 Employee

• Recruitment Department Manager

  • May 2022 - Present

  -Determining effective sources and strategies for identifying candidates -Preparing the recruitment plans for marketing and communication -Leading the recruiting department with a focus on driving accountability, shaping strategies, supporting department-wide growth and development, and team alignments -Supporting Junior employees consistent professional growth -Amplifying the business’s culture and promoting a departmental culture amongst the recruiting team -Establishing the department’s strategies/tactics and procedures -Ensuring that all of the business’s recruiting practices comply with the applicable regulations, both internal and external -Updating current and designing new recruiting procedures -Advising hiring managers on interviewing techniques -Coordinating with department managers to forecast future hiring needs -Researching and choosing job advertising options Show less



Call Center

• IT Services and IT Consulting

• Head of the training department

  • Sep 2021 - May 2022

  -Directing training and development processes-Playing a mentorship role to key training personnel-Recommending new training methods-Assisting in the execution of training personnel duties upon request-Developing and maintaing interactive learning solutions that drive measurable results for the business and guarantee that those solutions are instructionally sound and are up to the business’s quality standards-Creation of testing and evaluation processes of the effectiveness of training programs Show less

• Trainer

  • Jun 2020 - Sep 2021

  -Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos-Scheduling and conducting training sessions on various call center topics to prepare and support new employees-Observing the daily operations of call center employees and identifying any areas of improvement-Measuring the effectiveness of training sessions and preparing individual or team progress reports-Ensuring employees keep up their productivity -Organizing classroom-style seminars-Maintaining updated records of training curricula and material Show less


Phu As Agata Syska
• Właściciel

  • Oct 2015 - Jun 2020


TelBridge

• Poland
• Telecommunications
• 1 - 100 Employee

• Supervisor

  • Mar 2015 - Oct 2015

  -Assisting in the formulation of targets for individuals and teams -Hiring and onboarding new employees -Answering questions from staff and providing guidance and feedback -Keeping management informed on issues and problems -Prepare monthly/annual results and performance reports -Devising ways to optimize procedures and keep staff motivated -Assisting in the formulation of targets for individuals and teams -Hiring and onboarding new employees -Answering questions from staff and providing guidance and feedback -Keeping management informed on issues and problems -Prepare monthly/annual results and performance reports -Devising ways to optimize procedures and keep staff motivated



CallCenter

• Germany
• Outsourcing/Offshoring
• 1 - 100 Employee

• Organisation Department Manager

  • Jul 2014 - Feb 2015

  -Planning Sales Representatives routes to optimize the efficiency -Development of training programs for company employees -Setting strategic long and short-term departmental goals and evaluating outcomes -Ensuring that high levels of productivity are maintained -Outlining strategic targets for the department -Directing the needs for assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Show less



Eco-Vital sp. z o.o. sp. k.

• Poland
• Retail

• Lead trainer

  • Nov 2013 - Nov 2014

  -Conducting training for Sales Representatives -Coaching and counselling -Assistance with exam preparation -Conducting weekly exams for Sales representatives -Modernisation of patterns of training -Assistance in recruitment process -Conducting training for Sales Representatives -Coaching and counselling -Assistance with exam preparation -Conducting weekly exams for Sales representatives -Modernisation of patterns of training -Assistance in recruitment process



CCIG

• Poland
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Team Supervisor

  • Jun 2011 - Jun 2013

  -Strategic decision-making -Developing the mission for a department -Project assignment coordinator -Determination of the skills the team members need to acquire -Direct line of communication with the human resources department -Mentoring employees -Strategic decision-making -Developing the mission for a department -Project assignment coordinator -Determination of the skills the team members need to acquire -Direct line of communication with the human resources department -Mentoring employees