Customer Care - After Sales Coordinator

• Apr 2014 - Present

ORDER PROCESSING: - Creation of customer-specific order confirmations and initiation of technical processing by handover to the engineering department - Creation and initiation of production orders for work preparation, for manufacturing and for ordering - Clarification of the processing of the delivery and preparation of the construction site - Coordination with installers.LOGISTIC & TRANSPORT COORDINATION:Creation of delivery notes and forwarding orders - Organisation of shipping with forwarding agents and parcel service providers - Invoicing - Export and customs clearanceAFTER SALES & QUALITY IMPROVEMENT:Recording and evaluation of complaints and repair requests - Clarification of project-specific solutions with the design and engineering team - Review of the 3D and order documentation for the submission of customized solutions - Guidance of the customer in carrying out the repair by means of specially prepared instructions and in accompanying discussions - Coordination of installation dates and support of the globally operating installation team in the preparation of construction sites and procurement of necessary international documents and visas- Coordinating weekly quality meetings, developing dashboard solutions (PowerBI) for the visualisation and tracking of KPIs and issuing reports for product quality.