Standardization and Improvement of Sales Processes Departament Manager

• Jun 2022 - Present

Sales Process Manager Retail Department

• Mar 2022 - Jun 2022

Project Manager Omnichanel Development Department

• Jul 2021 - Mar 2022

Founder

• Nov 2022 - Present

Chief Executive Officer

• Jan 2022 - Present

Club member

• Jul 2019 - Present

Partner

• Jun 2020 - Apr 2022

• Cooperation with key customers and product portfolio management • Responsibility for the company's financial performance • Project management for key Leanpassion clients • Development of sales processes and creation of new products • Participation in the company's marketing projects • Conducting business consultations for clients • Managing a subordinate team • Cooperation with key customers and product portfolio management • Responsibility for the company's financial performance • Project management for key Leanpassion clients • Development of sales processes and creation of new products • Participation in the company's marketing projects • Conducting business consultations for clients • Managing a subordinate team

Project Manager & Consultant /Partner

• Sep 2015 - Jun 2020

• Conducting cooperation projects with clients, including Universities • Building a process strategy for companies in the service sector • Preparation of substantive programs for Universities and creation of new educational products • Cooperation with all business partners •Applying Continuous Improvement methodology to the transformation projects, •Supporting Project Management Office for all continuous improvement projects, •Supporting the development and implementation of Quality Excellence and Knowledge Management processes, •Conducting training in process issues (lean, kaizen, six sigma) •Building an internal strategy for the lean office sector

act. Director of Back Office Department

• Apr 2018 - Nov 2019

• Ensuring the proper functioning of the Back Office Department, • Planning and management of works related to the quantitative and qualitative analysis of Back Office processes, • Effective management of subordinate teams, and in particular overseeing the correctness of business processes in the Department and implementation of procesess aproach • Creating reports showing the effectiveness and implementation levels of agreed activities, • Designing changes in the Company's IT system aimed at implementing the strategy, • Cooperation with other units of the Company and the Group, • Setting goals, evaluating subordinate employees and creating incentive systems, • Identification of the risk accompanying the implementation of the business strategy • Management and coordination of all projects in the company, • Managing a subordinate team, • Building a PMO strategy in Poland, • Participation in group projects and reporting to the head of the PMO Group

Director of the Process Management Department

• Sep 2016 - Mar 2018

• Implementation of the procesess aproach in the organization. • Creation and adaptation of tools and methods used throughout the organization. • Piloting and supervising the implementation of process improvement tools. • Building a Lean Management implementation strategy in the company and its clients • Management of a subordinate team • Implementation of the procesess aproach in the organization. • Creation and adaptation of tools and methods used throughout the organization. • Piloting and supervising the implementation of process improvement tools. • Building a Lean Management implementation strategy in the company and its clients • Management of a subordinate team

Process Manager

• Nov 2015 - Aug 2016

• Management of business and IT changes within individual departments, • Reporting the status of implementation of changes and care for correct information flow about ongoing changes in the organization, • Cooperation with all departments covered by the change and constant contact with stakeholders (including the steering committee and process owners), • Caring for effective and timely implementation of changes. • Keeping documentation regarding implemented changes and projects. • Management of business and IT changes within individual departments, • Reporting the status of implementation of changes and care for correct information flow about ongoing changes in the organization, • Cooperation with all departments covered by the change and constant contact with stakeholders (including the steering committee and process owners), • Caring for effective and timely implementation of changes. • Keeping documentation regarding implemented changes and projects.

Manager of the Business Analysis Department

• Apr 2014 - Oct 2015

• Implementation of the process approach in the company• Building a strategy for handling debt collection processes• Managing a subordinate team• Ensuring the implementation of recovery plans• Creating action plans for servicing the portfolio of credit claims• Implementation of optimization and automation to improve the quality and effectiveness of the processes• Improving the efficiency of existing system tools and development of software• Monitoring the effectiveness of existing and newly created processes,• Running business and IT projects,• Reporting implemented changes and achieved results to the Management Board and the President of the company,• Direct cooperation with the IT department,• Conducting trainings in the field of process management and management projects.

Contact Center Operations Manager

• Apr 2014 - Dec 2014

• Managing the daily running of the Employee Contact Centre, administration and customer service team including sourcing equipment, • Effective resource planning and applying the Employee Contact Centre strategies and operations• Doing needs assessments and performance reviews• Meeting performance targets for speed, efficiency and quality• Liaising with other departments to gather information and resolve issues• Coordinating staff recruitment• Reviewing the performance of staff, identifying training needs and planning training sessions• Recording and reporting statistics and the performance levels of the centre• Handling the most complex customer complaints or enquiries• Organising shift patterns and the number of colleagues required to meet demand• Coaching, motivating and retaining staff• Coordinating bonus, reward and incentive schemes

Project Manager in the Project Management Department

• Jun 2013 - Mar 2014

• Running IT projects, • Coordination of the work of programmers involved in the implementation of projects both on the side of the organization and external companies, • Development and implementation of the adopted assumptions for the newly-built IT system, • Risk analysis at individual stages of the project, including project documentation, • Reporting of work progress to The president of the company and other project stakeholders, control of costs and project resources, • Monitoring of implemented projects, including analysis of the effectiveness of the changes introduced.

Legal Specialist in the operational and court department

• Dec 2009 - Jun 2013

• Mass service of the portfolio of debt collection cases, • Managing the process of dispatching lawsuits and coordinating the team dedicated to process control, • Preparing reports, • Process mapping, writing down system requirements for process optimization, • Participation in the KRUK Group projects at the Task Manager level. • Mass service of the portfolio of debt collection cases, • Managing the process of dispatching lawsuits and coordinating the team dedicated to process control, • Preparing reports, • Process mapping, writing down system requirements for process optimization, • Participation in the KRUK Group projects at the Task Manager level.