Experience

JAE Europe

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Quality Engineer

  • Apr 2022 - Present

• Quality Engineer

  • Mar 2019 - Apr 2022

   Coordinating and being responsible for parts approval following PPAP submissions and IMDS submissionsbetween factories and customer - Tier 1, 2 and OEMs as well as distributors Liaison with overseas factories – Japan, Philippines, USA, Mexico, ensuring a smooth transition Taking the lead within Quality Department to keep key project information up to date and managing correctprocesses as per ISO/IATF standards Playing a key role in assisting with the maintenance of the QMS according to ISO9001:2015 Conducting accurate internal audits according to ISO 9001 and IATF16949 standards Processing various PCNs (part change notification) according to AIAG 4th edition to exceed customer expectationsand in the same time meeting our company quality requirements. Ensuring all approvals are in place in order toallow the company to implement the change The go to person for handling Customer Complaints Management, along with support on quality failure analysisusing tools as 8D, 5Why; Reduced the number of open issues by 50% in 3 months. Liaising with the key customers (Aptiv, Lear, Leoni) regarding their quality requirements in order to exceed theirCSR and expectations Implementing a monthly performance which provides monitoring for JAE factories in order to inforce beneficialimprovements towards requests turnover Being responsible and managing customer reporting portal to meet customer deadlines Holding and leading conference calls with our clients to discuss progress on our key projects Show less



ORBIT DISTRIBUTION LIMITED

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Quality and Compliance Controller as Management Representative

  • Jul 2016 - Mar 2019

   Successfully managing quality management system ISO 9001:2015 within the organisation and implementing improvements including creating new instructions and forms, monitoring KPIs across all departments  The go to person for handling Customer Complaints Management creating internal NCRs. This includes also supervising the investigation being carried out at the external manufacturers and obtaining their 8D reports.  Ensuring that manufacturing process at our suppliers sites from Far East meets UK/EU standards  Ensuring golden samples meet material specifications and technical drawings  Being a key team member in the NPI process as well as finalising product development by obtaining customer’s written approval  Key in implementing and delivering monthly performance of 50 overseas suppliers  Control of the Approved Supplier List; arranging inspection at supplier site to ensure that they meet production, capacity, quality and Corporate Social Responsibility criteria.  Control of certificates required throughout the process (MSDS, CE, RoHS, REACH, UL, etc.); Providing them to customer as well as obtaining compliance documents from manufacturers  Presented required information during planned external ISO9001 audit carried out by ISO certification body or customers; Planning and processing internal audits according to the schedule.  H&S micro-management – Supervising implementation and maintaining of H&S standards within the company with supervision of H&S consultant Show less



AWD-IT (ADMI Ltd)

• United Kingdom
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Logistics

  • May 2015 - Jul 2016

   Managing logistic processes in the department ensuring all orders are being completed correctly and in the timely manner  Managing data entry in the CRM system to ensure products are  Being one of two members only involved in the 3-monthly stock take  Supervision and logistics support when dealing with Amazon UK fulfilment stock  Processing customers on-line orders  Checking all shipping documentation for domestic and international shipments  Managing logistic processes in the department ensuring all orders are being completed correctly and in the timely manner  Managing data entry in the CRM system to ensure products are  Being one of two members only involved in the 3-monthly stock take  Supervision and logistics support when dealing with Amazon UK fulfilment stock  Processing customers on-line orders  Checking all shipping documentation for domestic and international shipments



Raben Group

• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• B2B Customer Logistics

  • Sep 2009 - Jul 2012

  * Ensuring all consignments are delivered on time (FMCG)* Dealing with customer enquiries* Dealing with drivers and depots/supermarkets/smaller stores on a daily basis* Visiting customers* Handling of complaints* Quoting and making sure charges are correct* Following CSR and contracts* Invoicing and vindication of amounts due* Providing trainings for drivers* Supervision over the documentation and archive

• Warehouse Manager Assistant

  • Apr 2006 - Sep 2009

  * Purchasing of necessary materials for the warehouse department* Creating of the budget for the financial year* Recruiting warehouse personnel* Conducting trainings for the warehouse employees* Managing the payroll (approx. 180 people)* Arranging building renovations and repairs