Experience

OCS Worldwide UK

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• E-Commerce Fulfilment Manager

  • Mar 2022 - Present



Hermes

• Truck Transportation
• 700 & Above Employee

• Operations Manager

  • Oct 2021 - Mar 2022

• Shift Manager

  • Aug 2019 - Oct 2021



Unipart Logistics

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• H3G Team Leader - Forward Logistics

  • Jun 2016 - Aug 2019

  Duties:• Providing leadership and motivation to a cross-functional team to maintain performance and achieve set targets and KPIs. • Developing clear and achievable strategy objectives encompassing deliverables in budgets, schedules, recruitment and quality by liaising closely with senior management. • Overseeing the resource management of the business and ensuring head count and contractor usage resonate with business demands.• Directing staff with a focus on meeting objectives safely and effectively to minimise risk to personnel and assets.• Managing documentation including salary spreadsheet, IT records, holiday forms, absence records and weekly duty rotations. • Working closely with Managers to analyse results/profitability.• Ensuring teams are of the correct size and experience level to safely complete all tasks.• Monitoring the welfare of staff and customers by ensuring compliance to Health & Safety regulations.Notable Achievements:• Onboarded new team members through comprehensive and engaging training resulting in optimum performance. • Successfully recruited agile team members to drive business performance and increase levels of customer service.• Identifying efficiencies and cost savings across the business achieving buy in from management team.• Utilised all available resources in order to meet SLAs and subsequently improved efficiency.• Recognised as the face of the business and effectively interacted with new clients regarding new enquiries.• Recommended operational improvements to senior management, which were accepted before implementing new initiatives.• Identified and resolved task difficulties through effective dialogue with key stakeholders.• Leveraged high performance with an outstanding attitude to risk and ensured colleagues delivered the right balance of quantity, and quality regarding outcomes.

• H3G Returns Team Leader - Reverse Logistics

  • Sep 2013 - Jun 2016

  Duties:• Managing day-to-day performance including driving the performance of team members.• Supporting and mentoring colleagues including giving 1-21 appraisals. • Creating a motivational environment for colleagues to deliver results, continuous coaching, and development of line reports.• Leading from the front by displaying excellent standards and service excellence.• Using judgement, drive and influence to manage through change and ensure all key messages are clearly landed, and executed. Notable Achievements:• Implemented improvements, which delivered a reduction in costs and increased effectiveness by 10%.• Ensured that all activities of team members were aligned with Environmental Health and Safety goals and objectives.• Supported senior management with a restructure of the recruitment process with notable success.

• Repair Centre Team Leader

  • Jan 2013 - Sep 2013

  Duties:• Allocating tasks to team members based on current demands as well as planning work activities.• Reporting on any issues affecting schedules and addressing any poor performance of staff. • Supporting colleagues with constructive feedback, and highlighting areas of improvement. Notable Achievements:• Ensured that colleagues were made aware of any changes in legislation and regulatory framework, which could impact processes, and service.• Demonstrated excellent numerical skills to gather, process, and analyse performance data.