Reservation Agent

Reservations Sales Agent

• Jul 2015 - Present

Reservations Sales Agent

• Aug 2012 - Jul 2015

I joined Reservations Team after few years of working at front of house. I decided to discover the hotel industry from a different perspective as well as improve my selling and computer skills. Apart from dealing with all phone and email enquiries of high profile guests, I was responsible for everyday revenue analysis. With monthly test calls from the company Aspire, I achieved high scores between 90%-100 %. In November 2013 our Reservations Office expanded as in addition to London Hotel, we were responsible for selling Four Seasons Hampshire. That new challenge made me realise how well organised and productive I can be with handling a high vloume of work load still keeping a high standard of customer service. It makes me proud to say that while I was part of the company, the hotel received multiple awards.

Spa Receptionist

• Jan 2011 - Aug 2012

Being a face of the award winning and one of the best Spas in the London beauty industry, I was responsible for checking the guests in and out, cash handling and selling the available treatments as well three high end product brands. Apart from the detailed knowledge of our products, which involved around 60 different items, I was the person who had to organize the work of myself and around 8 spa therapists at a time. In addition to that, I had to make sure my work place looks welcoming and presentable.

Spa Receptionist

• Aug 2008 - Jan 2011

Started as a waitress but got quickly recognized for my exceptional service and passion, I got transferred to the Spa Department after only 3 weeks. During my work at K-West Spa, I had a number of duties that involved welcoming the guests, making phone and email spa reservations, cash handing, selling the available high end beauty products, organizing and maintaining the reception area and spa facilities. My hard work and can-do attitude got awarded by me becoming the employee of the month in December 2010.