Experience

Kander

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• CEO | Founder

  • 2018 - Present

  Focused on helping drive organizational change to improve performance and unleash the full value of their Salesforce implementation, I founded Kander, a global consulting firm addressing real-world business needs. Advising clients in diverse industries to determine a sound strategic approach to achieve their business objectives, and implementing or evolving their Salesforce deployments, I guide a highly experienced team in distilling each client’s vision that leads to sustainable, cost-effective long-term solutions. By defining the organizational structure, product development, and implementing best practices for agile and PMO methodologies, we expand business capabilities that drive transformation and enable an organization to achieve their goals while meeting stringent KPIs and deadlines. Kander provides comprehensive strategy, program management, and implementation and integration services. 🔹 Strategic support | Roadmap development | Assessment & Analysis | Managed Services 🔹 Standing up the Program Management Office (PMO) 🔹 Training for internal project managers 🔹 Salesforce Certified Partner 🔹 Implementation | Configuration | QA testing | Data optimization and analytics 🔹 Complex and custom solutions 🔹 Third-party integrations 🔹 Long-term engagements or special projects Show less



Acumen Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Manager

  • 2016 - 2018

  Relocating to Washington, DC, I joined Acumen looking to focus on further advancing my CRM expertise. Lead for Salesforce implementations at mortgage giant Fannie Mae—one of Acumen’s top 10 revenue-generating accounts—I was responsible for defining and executing against strategic revenue goals, developing internal C-suite relationships, and managing Salesforce Service Cloud implementations. Tasked with improving project delivery on a highly challenging project, I was instrumental in growing the account to achieve a targeted revenue goal of $5M annually. Improving the client relationship, I successfully led the team to deliver the deployments on time and developed strategies that generated an extra $500K - $1M in sales quarterly. 🔹 Booked $3.8M in revenue within the first year of oversight 🔹 Managed Salesforce Service Cloud implementation for high-volume call centers 🔹 Mitigated system disruption Show less



Pierce Washington

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager

  • 2015 - 2016

  Committed to staying on the front lines of evolving cloud technologies, I joined this boutique systems integration firm that was leading the implementation of Oracle Configure, Price, Quote (CPQ), a cloud-based purchasing solution for The Vanguard Group, one of the world’s premier financial firms. Immediately assuming responsibility for a new CPQ project, I led project implementation, providing critical oversight and orchestration, addressing every aspect of the strategy, architecture, and deployment. Delivering on the project objective, our team successfully produced an automated and streamlined quoting process that delivers significant time savings and improved accuracy. 🔹 Primary lead on CPQ project, from launch through execution delivery 🔹 Employed ERP integration frameworks to accelerate project timelines 🔹 Engaged with clients to understand and plan for future needs Show less



Verity Consulting Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • 2013 - 2015

  Leveraging my successful experience as an ERP technology consultant, I tightened my focus and pursued deeper expertise in Customer Relationship Management (CRM) software. Through a series of escalating roles, I helped lead and manage change activities for a major global business transformation project. Our client, a multinational manufacturer of top-tier IT networking products, was rolling out an SAP CRM implementation worldwide. This extremely complex project had an array of domestic and international vendors, internal stakeholders, including cross-functional teams, and was highly visible among company leadership. With responsibilities that spanned program management for both business intelligence and master data management (MDM), and as global change lead, I led our small team through this multi-year-long project. Working with both functional and IT organizations to mitigate risks and manage scope, we developed processes and best practices that shortened the timeline for completion, while improving visibility into project progress. 🔹 Navigated the shift from general software consultant to CRM consultant 🔹 Maintained open lines of communication with key stakeholders 🔹 Managed global and domestic cross-functional teams Show less



Fox Broadcasting Company

• Digital Associate - Intern

  • Feb 2013 - May 2013

  As an MBA candidate, I was afforded the opportunity to intern at a variety of high-profile companies. Selected to join the Fox Digital Media team on pre-release testing for the new-to-market Fox Now app, I supported user interface/user experience (UI/UX) testing across a range of consumer devices. This testing helped ensure that the app performed as expected and that process improvement initiatives and quality assurance met strict timelines. 🔹 Performed pre-release QA testing 🔹 Evaluated in-app ad display for optimization 🔹 Gathered business requirements for Multiple Video Programming Distributor (MVPD) onboarding Show less



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• MBA Associate-Intern

  • 2012 - 2012

  As part of my MBA program, I was selected to serve as a Disney intern. There, I helped develop and execute the marketing plan and launch strategy for a new internally facing third-party mobile business intelligence (BI) app. The app was designed to help executives across The Walt Disney Company make informed business decisions using analytics but needed a marketing push to encourage downloads and usage. 🔹 Contributed to the development of the application’s value proposition 🔹 Executed against an in-depth marketing plan, including the creation of a web conference 🔹 Created video demos and supporting collateral to drive adoption Show less



Deloitte Consulting

• Italy
• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • Feb 2011 - Aug 2011

  Taking on new challenges of a project manager in the world of commercial finance, I quickly adapted to the fast-paced business culture leading a team on a multimillion-dollar software implementation initiative for clients in the mortgage sector. This complex integration, with legacy systems, involved orchestrating the efforts of more than a dozen internal and external clients, including developing testing metrics and assuring regulatory compliance. 🔹 Drove client satisfaction with rapid resolution (24 hours or less) of high priority errors for initial system integration 🔹 Provided risk assessment insights to IT teams on Mergers and Acquisitions Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Program Manager | United States Postal Service

  • 2009 - 2011

  Meeting the complex demands of our business partners within the federal sector, I led a team of 26 in the software development lifecycle (SDLC) focused on enhancing global logistics for our client. Providing strategic oversight on this $1.2MM, long-term initiative, I successfully led the team in producing high-quality, logistics-focused software that was more agile, more profitable, and delivered best-in-class outcomes. I went on to address client enhancement requests throughout this multi-year project, prioritizing strategic and tactical software improvements. I assessed risks and benefits, time and budget constraints, and external and internal government dependencies. 🔹 Oversaw all stages of SDLC, including requirement gathering and needs analysis, software design, coding and testing, deployment and training, and maintenance and optimization🔹 Established agile methodologies that improved quality and mitigated risk🔹 Assigned federal Top-Secret clearance for oversight of work efforts Show less

• Program Consultant | U.S. Government Department of State

  • 2005 - 2009

  As part of a team working on a large, highly customized enterprise resource planning (ERP) project for the US Department of State (DoS) logistics group, I led a critical sub-track of the overall effort. With responsibilities that encompassed process design, vendor selection, and implementation of custom testing tools, I helped improve transparency and visibility throughout the supply chain by deploying a tool that tracked variance reporting and billing information across multiple offices. This enabled us to reduce labor costs, improve shipping accuracy and increase the timeliness of payments to vendors. 🔹 Collaborated with outside vendors and internal stakeholders on business process redesign to support EDI; resulted in real-time updates/visibility in DoS Supply Chain.🔹 Initiated vendor selection analysis for electronic data interchange (EDI) support 🔹 Drove 80% reduction in software errors by creating and executing more effective end-to-end test scripts Show less