Experience

Zenith Bank

• Banking
• 700 & Above Employee

• Head, Card Center

  • Jun 2011 - Present

  Duties and Responsibilities Project management and implementation which include Electronic EFT Switch integration with other third party system EMV Terminals certification and integration E-Commerce merchant acquiring EMV Card production collaboration with other third-party companies Working with consultants and third party vendor during system implementationsHardware support and maintenance Support and maintenance of Hardware Security Modules for transaction processing , card and pin production Support and maintaining of Hypercom Mega NAC for Pos transaction processing Support and maintenance of live Electronic Switch server as well as backup, Back office, and disaster recovery servers Maintenance of ATMs and POS devices Maintenance of EMV Card data preparation servers Maintenance of EMV Card personalization machines ( Combi500 and DataCard machines) Maintenance of FTP serversSystems maintenance and support Support and maintenance of the EFT switch. Including, investigating and resolving all critical events logged by the switch Database backup and maintenance Maintenance of client machines for system access Transaction monitoring Maintenance of card and pin production softwareCustomer Support Transaction monitoring Resolving of customer complaints  Customer transactions limits amendmentsTraining Training of systems and implementation staff Training of customer service staff of the bank Training of Pos Merchants Training of E-Commerce merchantsReporting Generating transaction reports for the settlement and reconciliation teams Generating reports for the anti-money laundering team of the Central Bank of Ghana



EFT CORP- Mauritius

• EFT Postilion Engineer

  • Jun 2008 - Feb 2011

  Duties and Responsibilities Project management and implementation which include EFT Switch Systems integration EMV Terminals (ATM and POS) certification and integration Postilion Switch installation Postilion office installation Card and pin production systems installationHardware Installation ATM installation and configuration Pos installation and configuration HSMs installation and configuration Pos Network Access Control (NAC) installation and configuration Support and maintaining of Hypercom Mega NAC for Pos transaction processing Card personalization hardware installation