Business Unit Head - Automation & GRC

• Jul 2018 - Present

Program Manager - Service Delivery (India and Middle East)

• Apr 2015 - Jul 2018

Program Manager - Service Delivery (India and Middle East)

• Jun 2014 - Apr 2015

Client Support Manager- India & ME

• Mar 2011 - May 2014

Senior Team Lead –IT Infrastructure Support @ Mphasis (BTP)

• Jul 2010 - Feb 2011

Experience in Administration and Management of Infrastructure Servers which includes Windows 2003 Domains and Active Directory, Group Policies, DNS, DHCP, WINS, File Servers.Experience in handling all types of Severity issues and Changes.Domain Controller (Server: Dell Power Edge 2950)Handling Team of 27 Technical L1 & L2 executives at an Mphasis (BTP-site). To monitor for adherence to the process in terms of proper notifications and escalation.Providing process… Experience in Administration and Management of Infrastructure Servers which includes Windows 2003 Domains and Active Directory, Group Policies, DNS, DHCP, WINS, File Servers.Experience in handling all types of Severity issues and Changes.Domain Controller (Server: Dell Power Edge 2950)Handling Team of 27 Technical L1 & L2 executives at an Mphasis (BTP-site). To monitor for adherence to the process in terms of proper notifications and escalation.Providing process measurements and metrics to measure process compliance throughout the execution of IcM processes.Monitoring of Engineer Performance on daily basis. Monitor control and improve the technical support through Incident management and Problem management and Change management team.Performance Analysis Measurement, Analysis & Corrective ActionWeekly Team Meeting with all Domain Engineers on planning and implementing performance correction measuresDaily review of Pending calls and Customer Complaints; ensure and course correction Show more Show less

Team leader-IT

• Feb 2010 - Jun 2010

Project : ESIC(Short term Project).Responsible for managing team of forty people, deploying on time camps as per the ESIC Officer plan.Acted as first point of contact for all escalation and incident managementTroubleshooting the ESIC Application on camps, all over BangaloreWorking on SQL SERVER 2005 SUPPORT ApplicationProviding on field support to camps troubleshooting canon printer, camera, & scanner both hardware and software.Maintaining reports of camps on daily… Project : ESIC(Short term Project).Responsible for managing team of forty people, deploying on time camps as per the ESIC Officer plan.Acted as first point of contact for all escalation and incident managementTroubleshooting the ESIC Application on camps, all over BangaloreWorking on SQL SERVER 2005 SUPPORT ApplicationProviding on field support to camps troubleshooting canon printer, camera, & scanner both hardware and software.Maintaining reports of camps on daily basis, auditing weekly twice to camps.Training and induction program to new joiners Team supervision and performance management. Show more Show less

Technical Support Engineer

• Jul 2008 - Oct 2009

Project Name: Ministry of Water & Electricity(Jeddah.KSA) Responsible for manage and maintain ISA Server 2006 for about 500users Performed installation and configuration of ISA Server 2006 and proxy firewall.Creating the roles required for organization monitoring network bandwidth, monitoring the user activity on daily basis .Generating reports on daily basics through ISA server for better performance.Support for the HP & dell PCs, Printers (HP, XEROX, and EPSON)… Project Name: Ministry of Water & Electricity(Jeddah.KSA) Responsible for manage and maintain ISA Server 2006 for about 500users Performed installation and configuration of ISA Server 2006 and proxy firewall.Creating the roles required for organization monitoring network bandwidth, monitoring the user activity on daily basis .Generating reports on daily basics through ISA server for better performance.Support for the HP & dell PCs, Printers (HP, XEROX, and EPSON) Plotters & Scanners includes all HP products. Installation & configuration of network devices maintenance of user accounts configuring & sharing the printers, supporting application software used by users. Implemented Internet proxy/firewall Through group policy for all the users Configured and analyzed DNS and user issues. Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution. Show more Show less

Desktop Administrator

• Nov 2005 - Mar 2007

Level 2 support for end users on Windows XP Operating Systems Administering network accounts and assigning user rights in User Manager. Maintain all hardware & Upgrade whenever necessary to clients and customers according to their needs. Installing & trouble shooting Networking Components such as Hubs, Switches, Routers..