Senior Service Delivery Engineer

• Jan 2018 - Present

 Key Responsibilities:• Troubleshoot 3rd line problem tickets for Office 365, Azure AD, Exchange, VMware and Citrix environments for multiple clients within the datacentre or in remote sites• Troubleshoot Backup Exec, Veeam issues or implement changes to the backup environment in the data centre and in DR sites.• Deliver projects like server builds, software deployments, Citrix image updates or new deployments on regular basis. • Citrix policy updates for VDI environments, thin clients & troubleshoot issues.• Configure and manage backend SAN like EMC, Nimble, Netapp, EqualLogic and local host storage. Present them as data store, direct access or iSCSI storage to VM environment.• Raise change request, plan and action after client approval according to schedule • Write scripts or configure GPO for change and automation of tasks.• Respond to PRTG monitoring alerts of the infrastructure for any issues and provide resolution.• Infrastructure patching through WSUS or SCCM• Resolve P1 issues & write Major incident reports after a P1 ticket has been resolved for clients. • Maintain client communication regarding project updates• Always seek opportunities and propose business for improvements, through audit, inventory and troubleshooting of an issue.

Tech Manager

• Aug 2017 - Nov 2017

 Key Responsibilities:• Office 365 & Exchange online EMC portal management including power shell• Microsoft Azure portal management including power shell• Datacentre management with physical hosts and HP P2000 backend • Manage Hyper V based European IT infrastructure across London, Amsterdam & Paris based Hoxton hotel sites.• Manage the Ennismore head office IT system and Active Directory based infrastructure. Modify/ update groups, permissions, group policies etc.• Overlook Sonic wall firewall operations across sites and set up site to site VPN’s if needed or add/remove VLANs for hotels CCTV, AV, Wi-Fi, Phone, EPOS and Data networks• Manager various operational projects across Hoxton Hotels and Ennismore’s restaurants• Third party vendor management and project coordination including outsourced IT Support Company.Projects completed• Configured cloud based SFTP for entire cloud based finance and HR system upgrade • Migrating Hoxton hotels Exchange 2010 environment to Office 365Projects currently in progress• Designing new Active directory structure for two domain integration (Hoxton, Ennismore Domain).• Internal network migration preparation to Microsoft Azure cloud• Coordinating Finance and HR system upgrade to cloud.

3rd Line systems support Engineer

• Dec 2009 - Jul 2017

 Key Responsibilities:• Manage and maintain Microsoft Exchange 2013 • Manage and maintain VMware infrastructure• Manage SAN & NAS environment (EqualLogic and EMC SAN, QNAP NAS)• Manage Microsoft Office 365 environment for six member YMCA’s• Manage SQL 2005 to 2012 and Citrix 7.6 and modify configurations as required.• Manage Active directory network. Modify/update groups, permissions, group policies etc.• Design/modify LAN/WAN and site networks when necessary, due to new project implementation or site changes. VPN changes, Cisco ASA Firewall changes.• Schedule, Manage and maintain Veeam, Veritas backup/restore• Manage Symantec Antivirus firm and Safend/Wave encryption.• Produce high level documentation & write business case for large IT investments for IT department as well as for client’s business• Provide IT Consultation to departments and member YMCA’s for their autonomous IT departments• Deploy Server/Desktop Operating systems to virtual environment or physical environment.• Manage and Mentor junior techniciansProjects accomplished in YMCA England:• Microsoft System Centre Configuration Manager (SCCM) deployment in 2017 • Implemented Office 365 for member YMCA’s in 2016 • Designed and Implemented MS Exchange 2013 over a stretched DAG across 3 sites in 2015.• Designed and Implemented Veeam & Veritas backup/ restore solution in 2015 and a partial DR solution too.• Server Room Design and implementation, racking & patching etc• Played major part in 4 Head office moves and 4 smaller site office configurations. • Implemented IBM Maas 360 & Airwatch MDM solution in 2016 & 2014 respectively• Implemented Clustered File server solution• P2V migration, Migrated Exchange server role to other exchange server, migrated AD roles to other primary DC. • Configured & implemented Blackberry server solution.• Configured AWS platform for cloud suitability testing. • Introduced Web proxy solution (Webroot) to our network & deployed it to all clients.

IT support Analyst

• Nov 2008 - Jul 2009

• Manage and maintain a number of corporate clients network and their various technologies. This typically includes manage, maintain and configure Active Directory Domain, DHCP, DNS, Print server, application sever, Backup exec, MacAfee Antivirus, Lotus Notes, Wireless and VPN configuration, patching, Phone system etc. • I have been involved for Vista roll out for our own company (110 users) and for 2 other clients.• I worked in a mixture of Windows 2000, 2003 and 2008 server environment with XP and Vista client, Exchange 2003/2007 and Lotus Domino mailing infrastructure. • We have site to site VPN with our clients and most support is provided remotely. Onsite support is provided to our company users and if required by client in situations where remote support is not applicable. Phone system used is Avahya.• I looked after various client applications time to time for our large no of clients as well, like Mail Marshal, Web Marshal, Mail sweeper, Group Shield for exchange etc.• Server configuration and Rack mounting was another part of my job. I was always involved in projects. • Dealing with IBM, Symantec, Microsoft, MacAfee and various ISP was my daily tasks apart from problem solving for users. It’s a wide, versatile, challenging & very busy environment.

Systems Administrator

• Feb 2008 - Oct 2008

• Server hardening using windows group policy, Security templates, and scripts.• Windows Server discovery running Windows NT, 2000, 2003, 2003 R2 and XP operating systems, on site and on 26 remote coast sites, using remote tools.• Install and configure WDS & RIS server in mixed mode. Install and configure WSUS.• Create Laptop and desktop images and uploaded them on RIS/WDS server with MCA recommended software’s for Dell d630 laptops & Dell7800 desktops.• Worked on VMware Virtualization project. Configured 2 independent ESX3.5 U2 servers with Openfiler SAN for test Network. Configured a VI3 environment with Virtual Centre.• Active directory and Microsoft Exchange server 2003 administration.• Deploy applications using Novel Zenworks.• Blackberry order management & Enterprise configuration. • Bloomberg PC and laptop configuration.• Network switch management, patching and digital phone system management over Ethernet. • Cannon & HP Print Server & printer configuration & management.• Involved in Dell roll out Project for 400 users in the company.• Server health check and backup management. Sophos Antivirus firm management.• Visit client’s multiple sites, configure wireless network, CISCO VPN connections.• Deal with third Parties like BT, Vodafone, Cannon, HP, Barclays and RSB on a regular basis.• Day to day IT problem solving using HEAT call management system according to ITIL and Incident Management standards.

IT Support Administrator

• Jul 2007 - Feb 2008

1st 2nd line support

• Dec 2006 - Jun 2007

 Key Responsibilities:• Monitor and manage the network using SolarWinds. Monitor activities of users and log them using Spector 360.• Manage DNS, DHCP and Exchange 2003 server & XP OS.• Manage & maintain a computer network consisting of 400+ computers, 850 users with 2 Domains & 5 different servers accompanied with other administrators.• Configure machines using Symantec Ghosting software & trouble shoot remotely using VNC software & provide help support on phone. • Create users, reset passwords, enable-disable accounts, manage their disk quotas, recover damaged profiles & fiddle with security permissions & GPO’s.• Troubleshoot and provide Desktop, Laptop support on Windows Vista, XP, Windows 2000, 2003, Office 2007, 2003, 2000, • Upgrade operating systems from 2000 to XP & 2003 server• Maintain 2 Exchange servers, Windows updates & Anti-Virus program Using Sophos & Norton.• Maintain backups of student’s, teacher’s & staff’s data and the software’s using Veritas Backup.