CRM Application Consultant

• Mar 2021 - Present

Assistant Center Director

• Oct 2019 - Present

• Enact operational policies and procedures, and make any necessary modifications, based on analysis of operations, demographics, and other research information • Take ownership of providing support to the instructional floor and staff, ensuring students achieve educational success, team members provide exceptional instruction using Mathnasium methodology, and instructional leadership manage the flow of students appropriately • Provide on-the-job training/coaching as needed to help employees achieve top performance • Monitor and manage self-performance utilizing overall centre performance, customer service, lead conversion, staff performance, student achievements, and profit as indicators for success • Utilize CRM software to maximize lead conversion, manage tasks, and optimize business performance • Responsible for running the bi-weekly payroll for the center staff using Ceridian software and the monthly billing for student fees and reconciliation of the same • Organized, set up and maintained the online student learning platform ConexEd during the pandemic Show less

Executive Assistant and Administration Manager

• Oct 2017 - Sep 2018

• Manage product support for Oracle Enterprise Performance Management, customer expectations and deliver the best class service • Prepare the Annual Service Contracts/Agreements and track the SLA to ensure compliance. • Create, review and approve cost estimates and responsible for invoicing • Review, evaluate and take appropriate action required for all correspondence, documents, inquiries and requests and provide customers with Oracle generated reports. • Analyse incoming and outgoing memoranda, prepare agendas, summaries, reports and make arrangements for board and other management meetings • Research, compile data, and prepare all reports for consideration and presentation by executives and board of directors • Primary contact person for customers, prospects, vendors. Maintaining correspondence with them by phone and email to resolve queries • Responsible for dealing with government agencies for immigration, labor and other company related tasks • Oversee the submission of tender documents with prospects and customer to ensure compliance with the relevant requirements Show less

Administration Manager

• Jun 2006 - Sep 2017

• Served as single point of contact for customers and vendors • Interact with customers to create and implement procedures and standards with regards to the products, their warranty, repairs and after sales issues • Effectively monitor and process warranty claims. Review all warranty claims for accuracy and eligibility. • Act as primary customer interface on all delivery status from P.O. negotiation to final delivery. Work with production and quality teams to provide required documents for order completion • Understanding contract terms and conditions to communicate customer requirements and input work scopes in customer database. Resolve conflicts and issues by dealing with stressful customer situations and requirements with diplomacy and strong interpersonal skills • Consistently document customer service needs to identify patterns and maintain quality. • Oversee and coordinate administrative procedures as outlined by the management – implement and review progress and suggest to implement any new procedures based on the same • Responsible for policies and procedures related to company official records to maintain the privacy and confidentiality of the same and also submission to the government departments as and when required Show less

Executive Assistant- Middle east and Asia Region

• Mar 2005 - Aug 2005

Executive Assistant

• Nov 2003 - Jan 2004

Administrative Assistant

• Oct 2002 - Jul 2003