Experience

AbsoluteByte

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Chief Executive Officer

  • Aug 2022 - Present



Shoppers Paradise

• Pakistan
• Retail
• 1 - 100 Employee

• Chief Executive Officer

  • Jan 2017 - Present



Creative Writing Services CWS

• Co Founder

  • Jan 2016 - Present

  Writing For Restaurants Health Travel we make things easy! Writing For Restaurants Health Travel we make things easy!



Ab Pehno

• Founder

  • Mar 2017 - Dec 2020

  We love to describe Fashion We love to describe Fashion



i2c Inc.

• United States
• Financial Services
• 700 & Above Employee

• Team Lead

  • Oct 2008 - Sep 2013

  Handling Customer Services team ⦁ Prepares shift traffic report of the floor. ⦁ Managing agent scheduling. ⦁ Managing CSR breaks and Login and logout time and supervise floor adherence. ⦁ Training American Financial Institutes representatives on I2C MCP Card processing software. ⦁ Supervisor Escalation calls handling irate customers . ⦁ Reporting team performance achievements to manage quality and adherence each month ⦁ Evaluates workload and capacity of computer system to determine feasibility of expanding or enhancing computer operations ⦁ Review and test programs written by PROGRAMMER-ANALYST or COMPUTER PROGRAMMER to ensure that programs meet objectives and specifications for the Client Services Department. ⦁ Makes recommendations for improvements in computer systems. ⦁ Consults with QUALITY ASSURANCE ANALYST to ensure that the program follows established standards. ⦁ Modifies, tests, and corrects existing programs. ⦁ Enters commands into computer to place programs in production status. ⦁ Assists users to resolve computer-related problems, such as inoperative hardware or software. ⦁ Train workers in use of new software or hardware. ⦁ Participated and provided expertise as a Team Lead of the customer service department team. The team's objectives are developed and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole. ⦁ Correspondence with different departments, sending customers’ queries. ⦁ Providing resolution to customers over the phone as a supervisor and helping them to take better advantage of the services provided. ⦁ Assisted Customers of Western union, Card Flex, Payoneer Cards,Meta Bank, Bank Corp,Chase Bank Acheive Cards, Pay Partner, Mosac Cards, and many more. Show less



Ovex Technologies Pakistan (Pvt.) Ltd.

• Pakistan
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2007 - Oct 2008

  ⦁ Providing customer services for Blue Hippo ⦁ Helping customers regarding delivery of merchandize, account status, Billing Statues, scheduling and making customer’s payment plans. ⦁ Dedicated to cancellation saving, ability to retain customers with the company. ⦁ Correspondence with different departments, sending customers’ queries. ⦁ Saving Cancellations and keeping customers with company. ⦁ Providing customer services for Blue Hippo ⦁ Helping customers regarding delivery of merchandize, account status, Billing Statues, scheduling and making customer’s payment plans. ⦁ Dedicated to cancellation saving, ability to retain customers with the company. ⦁ Correspondence with different departments, sending customers’ queries. ⦁ Saving Cancellations and keeping customers with company.



New York Based TV Channel Bridges TV|

• Lahore, Pakistan

• Senior Executive Sales Representative

  • Jan 2003 - 2007

  ⦁ Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. ⦁ Improves client references by writing and maintaining documentation. ⦁ Participates in development of client training programs by identifying learning issues; recommending instructional language. ⦁ Accommodates client disabilities by recommending devices and techniques. ⦁ Avoids legal challenges by monitoring compliance with service agreements. ⦁ Improves system performance by identifying problems; recommending changes. ⦁ Updates job knowledge by participating in educational opportunities; maintaining personal networks. ⦁ Accomplishes information systems and organization mission by completing related results as needed. Show less