Afonso Leal

Market Researcher at Wideum
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Português Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Elementary proficiency
Skills

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Credentials

  • Excel | Intelligent Data Analysis ; Data Management and Collaboration
    Actual Training
  • Insurance Agent, Insurance Broker or Reinsurance Intermediary Course - Non-Life and Life Branches
    PDEAD

Experience

  • Wideum
    • Spain
    • Telecommunications
    • 1 - 100 Employee
    • Market Researcher
      • May 2022 - Present

      - Establish the company sourcing strategy - Find companies and buyer personas for the different target markets and prioritize them within the target list using different online platforms ( Linkedin, Zoominfo, Sales Navigator, Crunchbase and others) - Establish the implementation and organization of CRM and other platforms (Pipedrive; Leadfeeder...) - Review with SDRs the contactability and pitch efficiency of different company sets - Competitor analysis (research of their different marketing strategies, pricing information, product comparison, spot industry trends and opinion leaders, analyze their 4 P- product, price, promotion, and place)- Report strategic conclusions Show less

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Sales and Technical Support Agent for GoDaddy
      • Mar 2022 - May 2022

      - Consult with customers to get the most out of a wide range of domain registrar and web hosting products. - Reach assigned sales target while prioritizing and delivering outstanding customer experience. - Provide strategic recommendations to customers in order to achieve their business' goals, including the upselling of additional products and platform features. - Coach colleagues on areas of expertise and take escalation calls from those subjects. - Consult with customers to get the most out of a wide range of domain registrar and web hosting products. - Reach assigned sales target while prioritizing and delivering outstanding customer experience. - Provide strategic recommendations to customers in order to achieve their business' goals, including the upselling of additional products and platform features. - Coach colleagues on areas of expertise and take escalation calls from those subjects.

  • ok! seguros | Via Directa
    • Portugal
    • Insurance
    • 1 - 100 Employee
    • Afinities Management
      • Jan 2022 - Mar 2022

      - Management of Business Partners/Protocols (discuss objectives, commissions, product development, sales channels and marketing campaigns)- Monitor Kpi´s- Implement measures to improve performance- Ensure the prospection and implementation of new Affinitie partnerships

    • Process Management
      • Jul 2021 - Jan 2022

      Backend team:- Handling communication with Internal departments and External entities (Providers, Court Houses, Police, ASF)- Internal error process tracking- Development of business support documentation- Support internal process and Call Center requests

    • E-commerce Assistant
      • Feb 2019 - Jul 2021

      Online Costumer Service (E-mail; Chat; Client Area; App; Facebook; Telephone):- Sales – Development and formalization of insurance proposals- Customer profile analysis- Product Explanation- Changes in the policy contract

  • Media Capital
    • Broadcast Media Production and Distribution
    • 400 - 500 Employee
    • Production Staff
      • Dec 2018 - Dec 2018

      - Logistic support for the production and execution of castings. - Explanation to candidates of the casting process - Organization of people - Filming video application - Logistic support for the production and execution of castings. - Explanation to candidates of the casting process - Organization of people - Filming video application

  • Açai Natura Lda
    • Portugal
    • Food and Beverage Services
    • 1 - 100 Employee
    • Store Assistant
      • Sep 2017 - Mar 2018

      Performance of store functions. - Customer service - Sales - Stock replacement Performance of store functions. - Customer service - Sales - Stock replacement

  • SEUR
    • Spain
    • Truck Transportation
    • 700 & Above Employee
    • Commercial Assistant Intern
      • Mar 2017 - Jun 2017

      - Handling claims and order management processes (CRM) - Handling claims and order management processes (CRM)

Education

  • Universidade Europeia
    Bachelor's degree, Business Management
    2014 - 2017
  • Universidade Europeia
    Bachelor's degree, Marketing, Advertising and Public Relations
    2014 - 2018
  • Università di Bologna
    Erasmus Program
    2016 - 2017

Community

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