Alec Fishburne
Chief Product Officer at Concert Health- Claim this Profile
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Bio
Andi Raine
It has been a true pleasure working with Alec. His kind and patient leadership style creates an atmosphere of trust and collaboration across teams. What truly sets Alec apart is his knack for taking complex challenges and breaking them down into actionable, methodical plans that resonate across all divisions. He has an innate ability to cut through the noise, succinctly identify the core issues, and chart a clear course of action. This talent has been instrumental in driving innovation and progress within our company. Alec's passion for the mission of the organization is infectious, and he has servant philosophy that sees all departments as customers of the technology work. This holistic approach has been invaluable in ensuring that our employees have the best tools available on the platform, greatly enhancing their day-to-day work experiences. Alec will always remain one of my favorite people that I've had the pleasure to work alongside, and I can wholeheartedly say that he is an exceptional leader in every sense of the word.
KateAshley Clarke
It has been an immense pleasure to have the opportunity to work on a collaborative product team under Alec’s leadership as Valant’s Chief Product Officer. Alec is fully present and approachable, and he genuinely cares about the career success of every member of the team. He consistently takes time to walk through the office, ask questions, internalize answers, and utilize employee and customer feedback to inform and enhance product decisions. I deeply appreciate his focus on recognizing and developing talent, and his impact on the diversity of backgrounds, cultures, and ideas with which I have been surrounded during my time at Valant. Alec’s strategic insight, objective analysis, and savvy leadership inspire innovative product development and outstanding customer experience.
Andi Raine
It has been a true pleasure working with Alec. His kind and patient leadership style creates an atmosphere of trust and collaboration across teams. What truly sets Alec apart is his knack for taking complex challenges and breaking them down into actionable, methodical plans that resonate across all divisions. He has an innate ability to cut through the noise, succinctly identify the core issues, and chart a clear course of action. This talent has been instrumental in driving innovation and progress within our company. Alec's passion for the mission of the organization is infectious, and he has servant philosophy that sees all departments as customers of the technology work. This holistic approach has been invaluable in ensuring that our employees have the best tools available on the platform, greatly enhancing their day-to-day work experiences. Alec will always remain one of my favorite people that I've had the pleasure to work alongside, and I can wholeheartedly say that he is an exceptional leader in every sense of the word.
KateAshley Clarke
It has been an immense pleasure to have the opportunity to work on a collaborative product team under Alec’s leadership as Valant’s Chief Product Officer. Alec is fully present and approachable, and he genuinely cares about the career success of every member of the team. He consistently takes time to walk through the office, ask questions, internalize answers, and utilize employee and customer feedback to inform and enhance product decisions. I deeply appreciate his focus on recognizing and developing talent, and his impact on the diversity of backgrounds, cultures, and ideas with which I have been surrounded during my time at Valant. Alec’s strategic insight, objective analysis, and savvy leadership inspire innovative product development and outstanding customer experience.
Andi Raine
It has been a true pleasure working with Alec. His kind and patient leadership style creates an atmosphere of trust and collaboration across teams. What truly sets Alec apart is his knack for taking complex challenges and breaking them down into actionable, methodical plans that resonate across all divisions. He has an innate ability to cut through the noise, succinctly identify the core issues, and chart a clear course of action. This talent has been instrumental in driving innovation and progress within our company. Alec's passion for the mission of the organization is infectious, and he has servant philosophy that sees all departments as customers of the technology work. This holistic approach has been invaluable in ensuring that our employees have the best tools available on the platform, greatly enhancing their day-to-day work experiences. Alec will always remain one of my favorite people that I've had the pleasure to work alongside, and I can wholeheartedly say that he is an exceptional leader in every sense of the word.
KateAshley Clarke
It has been an immense pleasure to have the opportunity to work on a collaborative product team under Alec’s leadership as Valant’s Chief Product Officer. Alec is fully present and approachable, and he genuinely cares about the career success of every member of the team. He consistently takes time to walk through the office, ask questions, internalize answers, and utilize employee and customer feedback to inform and enhance product decisions. I deeply appreciate his focus on recognizing and developing talent, and his impact on the diversity of backgrounds, cultures, and ideas with which I have been surrounded during my time at Valant. Alec’s strategic insight, objective analysis, and savvy leadership inspire innovative product development and outstanding customer experience.
Andi Raine
It has been a true pleasure working with Alec. His kind and patient leadership style creates an atmosphere of trust and collaboration across teams. What truly sets Alec apart is his knack for taking complex challenges and breaking them down into actionable, methodical plans that resonate across all divisions. He has an innate ability to cut through the noise, succinctly identify the core issues, and chart a clear course of action. This talent has been instrumental in driving innovation and progress within our company. Alec's passion for the mission of the organization is infectious, and he has servant philosophy that sees all departments as customers of the technology work. This holistic approach has been invaluable in ensuring that our employees have the best tools available on the platform, greatly enhancing their day-to-day work experiences. Alec will always remain one of my favorite people that I've had the pleasure to work alongside, and I can wholeheartedly say that he is an exceptional leader in every sense of the word.
KateAshley Clarke
It has been an immense pleasure to have the opportunity to work on a collaborative product team under Alec’s leadership as Valant’s Chief Product Officer. Alec is fully present and approachable, and he genuinely cares about the career success of every member of the team. He consistently takes time to walk through the office, ask questions, internalize answers, and utilize employee and customer feedback to inform and enhance product decisions. I deeply appreciate his focus on recognizing and developing talent, and his impact on the diversity of backgrounds, cultures, and ideas with which I have been surrounded during my time at Valant. Alec’s strategic insight, objective analysis, and savvy leadership inspire innovative product development and outstanding customer experience.
Experience
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Concert Health
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United States
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Mental Health Care
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100 - 200 Employee
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Chief Product Officer
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Oct 2019 - Present
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Vālant
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Chief Product Officer
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Feb 2017 - Oct 2019
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Vice President, Customer Experience
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Jan 2015 - Feb 2017
Senior leadership and P&L responsibility for customer operations and product management at a SaaS EHR provider to behavioral health customers. Led Customer Experience (implementation and training, support, customer success, and billing services) and Product Management teams. Designed organizational structure and ground-up Salesforce infrastructure, implementation model, service delivery packages, and tiered customer success program. Aligned company around Net Promoter Score (NPS)… Show more Senior leadership and P&L responsibility for customer operations and product management at a SaaS EHR provider to behavioral health customers. Led Customer Experience (implementation and training, support, customer success, and billing services) and Product Management teams. Designed organizational structure and ground-up Salesforce infrastructure, implementation model, service delivery packages, and tiered customer success program. Aligned company around Net Promoter Score (NPS) collection and a feedback-driven product roadmap. Introduced product management and customer voice to the SDLC; refined the agile development process. Board-presenting role, reporting to the CEO, managing five directors and an overall team of 50 employees.
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Vice President, Product & Customer Solutions
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Mar 2012 - Jan 2015
Senior leadership and P&L responsibility for customer operations and product at a $25M+ revenue SaaS CTM and EDC provider with over 1,000 research site and pharma customers conducting 1,000s of studies. Joined Merge via acquisition of StudyManager, relocated to NC, and led global product, business analysis, implementation, and customer support teams. Mission to improve same-customer sales and reduce costs by installing a customer-driven culture, transition of the organization and… Show more Senior leadership and P&L responsibility for customer operations and product at a $25M+ revenue SaaS CTM and EDC provider with over 1,000 research site and pharma customers conducting 1,000s of studies. Joined Merge via acquisition of StudyManager, relocated to NC, and led global product, business analysis, implementation, and customer support teams. Mission to improve same-customer sales and reduce costs by installing a customer-driven culture, transition of the organization and customers to a single platform, sunset of legacy products, and process automation with a ground-up Salesforce instance. Reported to the President of Merge eClinical, managing five directors and an overall team of more than 50. Show less Senior leadership and P&L responsibility for customer operations and product at a $25M+ revenue SaaS CTM and EDC provider with over 1,000 research site and pharma customers conducting 1,000s of studies. Joined Merge via acquisition of StudyManager, relocated to NC, and led global product, business analysis, implementation, and customer support teams. Mission to improve same-customer sales and reduce costs by installing a customer-driven culture, transition of the organization and… Show more Senior leadership and P&L responsibility for customer operations and product at a $25M+ revenue SaaS CTM and EDC provider with over 1,000 research site and pharma customers conducting 1,000s of studies. Joined Merge via acquisition of StudyManager, relocated to NC, and led global product, business analysis, implementation, and customer support teams. Mission to improve same-customer sales and reduce costs by installing a customer-driven culture, transition of the organization and customers to a single platform, sunset of legacy products, and process automation with a ground-up Salesforce instance. Reported to the President of Merge eClinical, managing five directors and an overall team of more than 50. Show less
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StudyManager, now part of Merge eClinical
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United States
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Software Development
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1 - 100 Employee
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Vice President, Operations
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Jul 2005 - Mar 2012
First employee hired by founder, with responsibility for strategic planning and the development of every team at a $7M+ revenue SaaS CTM and EDC provider to over 600 research site and pharma customers. Started and built all functional areas and related processes hands-on, then developed leaders to support company growth. Provided leadership and sweat equity at every stage: building the brand, pricing and contract terms, training programs and service packages, selling and supporting early… Show more First employee hired by founder, with responsibility for strategic planning and the development of every team at a $7M+ revenue SaaS CTM and EDC provider to over 600 research site and pharma customers. Started and built all functional areas and related processes hands-on, then developed leaders to support company growth. Provided leadership and sweat equity at every stage: building the brand, pricing and contract terms, training programs and service packages, selling and supporting early customers, writing code and releasing software. Focused in later years on directing customer operations, product, and finance teams, and driving capital raise process. Show less First employee hired by founder, with responsibility for strategic planning and the development of every team at a $7M+ revenue SaaS CTM and EDC provider to over 600 research site and pharma customers. Started and built all functional areas and related processes hands-on, then developed leaders to support company growth. Provided leadership and sweat equity at every stage: building the brand, pricing and contract terms, training programs and service packages, selling and supporting early… Show more First employee hired by founder, with responsibility for strategic planning and the development of every team at a $7M+ revenue SaaS CTM and EDC provider to over 600 research site and pharma customers. Started and built all functional areas and related processes hands-on, then developed leaders to support company growth. Provided leadership and sweat equity at every stage: building the brand, pricing and contract terms, training programs and service packages, selling and supporting early customers, writing code and releasing software. Focused in later years on directing customer operations, product, and finance teams, and driving capital raise process. Show less
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Education
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Willamette University
BA, English
Community
