Experience

Capri by Fraser

• Hospitality
• 100 - 200 Employee

• Bellman

  • Dec 2018 - Present

• Concierge

  • Dec 2018 - Present

  • Welcoming guests upon arrival.• Acting as the point of reference for guests who needs assistance or information.• Understanding guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.• Acquire extensive knowledge of the premises and the nearby venues and business to make the most suitable recommendations.• Arrange excursions, transportation etc. upon request from hotel guests.• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.• Respond to complaints and find the appropriate solution.• Arrange storage for packages and luggage.• Assisting in the arrival of Royal Families.• Parking and retrieving cars.• Organize vehicles and manage the parking area



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Concierge

  • Jan 2015 - Jul 2018

  • Welcoming guests upon arrival. • Acting as the point of reference for guests who needs assistance or information. • Understanding guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. • Acquire extensive knowledge of the premises and the nearby venues and business to make the most suitable recommendations. • Arrange excursions, transportation etc. upon request from hotel guests. • Answer the phone and make reservations, take and distribute messages or mail and redirect calls. • Respond to complaints and find the appropriate solution. • Arrange storage for packages and luggage. • Assisting in the arrival of Royal Families. • Parking and retrieving cars. • Organize vehicles and manage the parking area