Experience

Alfa

• Telecommunications
• 700 & Above Employee

• Trade Marketing Specialist

  • Jul 2015 - Present

  • Defines processes, work instruction and SLA detailing every entity responsibility.• Defines in coordination with Communication Affairs a prototype and various item specifications from size to material.• Coordinates with procurement on supplier selection and supplier legal agreement• Forecasts and follows-up on branding and maintenance budget.• Coordinates with suppliers on all branding (Alfa Stores, POP, Franchisee, POS, Distributor, KIOSK etc…), for maintenance and Light boxes simulation, quotation and installation.• Supports the sales in their needs in terms of communication materials such as posters, flyers etc…• Understands Trend at Local/Regional Markets and requests BTL activities accordingly. • Coordinates with Alfa Stores head of units,POP head of unit, Franchisee team, Sales team and Distributors for feedback for marketing activities held at the Market and collects sales channel needs for tools.• Ensures all the latest Brand Creative to be executed for Branding and requisitions for Branding Elements. • Coordinates the commercial implementation of new commercial offers in sales channels.• Prepare events and gifts when needed• Follows-up the problems & undertakes corrective actions. • Reports all problems or concerns of the sales locations to management & suggests solutions. • Delivers monthly status reports for the trade marketing budget

• sales representative

  • Jun 2009 - Jun 2015

  Trains & informs sales people at the locations of sales on alfa policies and procedures Ensures & follows up the merchandising at the locations of salesTrains sales people on behavioural skills to ensure a high quality of serviceReports the offers & the activities of the competition as well as their financial and commercial situation Reports all problems or concerns of the sales locations to management & suggests solutionsFollows-up the problems & undertakes corrective actions Maintains good relationships with the points of sales

• Complaint expert

  • Jun 2007 - Jun 2009

  Assists in managing, treating and following-up on customers complaints and needsDealing with clients requests and being proactive to increase the client’s satisfactionFollowing up on repetitive problems for the implementation of the corrective solutions

• Contact center department

  • Sep 2004 - May 2007

  Receiving customers' queries via 111 call center.Activating and canceling features and services onlineAssist customers with all their needsDeliver best quality of service to external customers