Senior Executive - Motor Own Damage

• Dec 2022 - Present

Senior Executive - Motor Claims (Own Damage - Complex Team)

• Jan 2020 - Nov 2022

Team Leader - Windscreen & TPKFK Claims

• Jan 2018 - Dec 2019

• Lead the team is strengthening competency and Team • Lead the team is strengthening competency and technical capabilities in processing of WS & TPKFK claims with efficiency and productively. • Responsible for managing the performance of WS & TPKFK claims team on timely manner as per the benchmark/TAT. • To ensure the team provides speedy customer service with satisfaction internally and externally.• Conduct claim file review. technical capabilities in processing of WS & TPKFK claims with efficiency and productively. • Responsible for managing the performance of WS & TPKFK claims team on timely manner as per the benchmark/TAT. • To ensure the team provides speedy customer service with satisfaction internally and externally.• Conduct claim file review. Show less

Executive - Motor Claims (Own Damage - Franchise)

• Jul 2013 - Dec 2017

• Responsible to effectively deliver the services at the agreed service level and based on compliance set. • Perform Own Damage claims on timely manner as per the benchmark/TAT. • Refer claim to Fraud Team by identifying potential fraud. • Manage complaints from Policyholders/Agents/Claimants and ensure timely response.• Negotiate settlement of claim by appropriate strategy within authority limits. • Establish timely reserve and perform ongoing review to ensure the serving are in accordance to Company policies and compliance with directions of regulatory authority. Show less

Marketing Executive - Hire Purchase

• Jan 2012 - May 2013

• Develop targets and manage the actual performance against targets set for AFC. • Plan and coordinate sales promotion and campaigns with dealer to improve business relationship and business volume. • Visit respective AFCs and dealers to improve rapport and obtain feedback from dealers to be channeled to management for consideration. • Attend business and social functions for purpose of market intelligence. • Develop targets and manage the actual performance against targets set for AFC. • Plan and coordinate sales promotion and campaigns with dealer to improve business relationship and business volume. • Visit respective AFCs and dealers to improve rapport and obtain feedback from dealers to be channeled to management for consideration. • Attend business and social functions for purpose of market intelligence.

Contract Executive - Corporate Solutions

• Sep 2010 - Jan 2012

• Assists in the preparation and closing of annually/semi-annual/quarterly/monthly billing. • Handle in preparing loading renewal notice. • Handle in preparing endorsement for changing of rates, sub offices and upgrading policies. • Key-In Data in addition/deletion updates. • Issue and sending out underwriting letters. • Issue medical cards for client. • Monitor filing system properly. • Assists in the preparation and closing of annually/semi-annual/quarterly/monthly billing. • Handle in preparing loading renewal notice. • Handle in preparing endorsement for changing of rates, sub offices and upgrading policies. • Key-In Data in addition/deletion updates. • Issue and sending out underwriting letters. • Issue medical cards for client. • Monitor filing system properly.