Experience

Hodlnaut

• Singapore
• Financial Services
• 1 - 100 Employee

• Compliance Officer

  • Dec 2021 - Jan 2022

  Singapore



Wise

• Cambodia
• Accessible Architecture and Design
• 1 - 100 Employee

• Financial Crime Analyst

  • May 2019 - Feb 2020

  Singapore - Process fraud check reports and deep dive into transactions to take appropriate actions - Improve algorithms by providing input to engineers with practical descriptions to increase efficiency - Prevent upcoming risks by providing advice to new product and business development teams - Act as the second level support for Operations and Customer Support for Fraud-related cases - Maintain a KPI of 75 reviews a day and attending to bank reports, internal queries and scheduling

• Interim Team Lead

  • Nov 2018 - May 2019

  Singapore - Liaising with the relevant departments to ensure that customer objectives are being met - Ensuring all customer support requests (internal or external) are followed up in a timely fashion, while performing Quality Assurance and Quality Control on customer service requests ongoing - Ensuring a high level of product knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently - Ensuring… Show more - Liaising with the relevant departments to ensure that customer objectives are being met - Ensuring all customer support requests (internal or external) are followed up in a timely fashion, while performing Quality Assurance and Quality Control on customer service requests ongoing - Ensuring a high level of product knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently - Ensuring that regular audits of communications are performed and that appropriate training is provided to personnel in this area

• Customer Support Specialist (Pacific)

  • Aug 2018 - May 2019

  Singapore - Liaising with the relevant departments to ensure that customer objectives are being met - Ensuring all customer support requests (internal or external) are followed up in a timely fashion, while performing Quality Assurance and Quality Control on customer service requests ongoing - Ensuring a high level of product knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently - Ensuring… Show more - Liaising with the relevant departments to ensure that customer objectives are being met - Ensuring all customer support requests (internal or external) are followed up in a timely fashion, while performing Quality Assurance and Quality Control on customer service requests ongoing - Ensuring a high level of product knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently - Ensuring that regular audits of communications are performed and that appropriate training is provided to personnel in this area

• Customer Support Associate and Social Media Coordinator

  • Nov 2017 - Aug 2018

  Singapore - Understand the CS reported bug backlog and help product team to prioritise by providing additional qualitative and quantitative data to the bugs reported - Coordinate CS improvement suggestions, work with the suggestion maker to from it into proposal by adding data, background, possible impact etc - Help product teams to organise CS feedback sessions for new planned products/design changes. Support product launches/changes by collecting the feedback after launch