Experience

Prince Court Medical Centre

• Hospitals and Health Care
• 200 - 300 Employee

• Patient Services Manager

  • Feb 2011 - Present

  Oversee the activities of bed management, in-outpatient administrations & payment collections, insurancerequisitions, discharges and outpatient bill submissions with a 52-member team.

• Customer Service Manager

  • Sep 2008 - Feb 2011

  Oversee all operations of the Contact Center, Customer Relations as well as Concierge/valet services in ensuring efficient service is delivered to customers. Manage correspondences in relation to all customer complaints and issues and provide statistics on customer feedback survey on overall hospital services to key stakeholders.



COURTS SINGAPORE

• Singapore
• Retail
• 200 - 300 Employee

• Callcenter Manager

  • Jun 2007 - Sep 2008

  Oversee the National Call Centre functions and key result areas encompassing of direct responsibilities on call center’s operations management, accounts management, recovery management, capacity planning and staff management. Manage a critical portfolio worth RM470 million or 79% of the portfolio from current to <4 months in arrears in a 94 seated call centre environment. Oversee the National Call Centre functions and key result areas encompassing of direct responsibilities on call center’s operations management, accounts management, recovery management, capacity planning and staff management. Manage a critical portfolio worth RM470 million or 79% of the portfolio from current to <4 months in arrears in a 94 seated call centre environment.