Experience

Storm fiber

• 1 - 100 Employee

• Business Unit Head

  • Oct 2020 - Present

  Storm Fiber (Lakson Group of Companies) Storm Fiber (Lakson Group of Companies)



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Area Sales Head

  • Jan 2017 - Oct 2020

  Franchise Management & Performance Delivery: • Franchise Management which includes continuous discussion on business and distribution improvement. • Target achievements – CBOM & Distribution • Distribution foot print expansion and enablement targets achievements. • Franchise resource planning & management, like investment, cash flows, RSO additions, route planning, ROI of the franchise etc. Business Development: • Ensure visibility in the market as per sales cycle plan. • Market visit of the retail market to gain insights and build relationship with retailers along with checking workings of RSO, merchandisers in the market. • Leading BDOs in business development activities which should include a clear route plan and daily routines along with expectations. • BDOs should be deployed for new retail addition, BVS operations issues, Power load enablement and communication at key retail outlets. Franchise Service Center: • Support capability development executive in market insights, data collection from market, franchise service center management etc. • Ensure franchise service center has look and feel as per TP standard and CR staff is motivated and trained on products/Processes etc. Show less



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• • Jan 2011 - 2016

  • Basic job responsibility includes ensuring the service standards at franchise outlet being provided at company owned shops.• To harmonize the operation in a manner that Telenor Pakistan subscribers get first contact resolution on their visit to franchise outlet.• Daily visits to franchises, currently looking after 25 franchises including almost 90 CRO,s 20 CRM’s in C3 region.• Evaluating training needs and arranging training of staff at franchise outlet• Monitoring and improving franchise performance on service measures i.e. customer satisfaction / net promoter score, first contact resolution• Proposing and implementing customer centric processes through constant process improvement methodology in close coordination with Sales & Distribution team• Ensuring prompt customer complaint management and end-to-end resolution • Bridging the communication gap between franchise & TP, to ensure smooth flow of information• Ensuring that all the business applications are up and running in coordination with IT & respective• Ensuring visibility on service performance to franchisee & TSS• Motivating franchise staff to achieve service targets assigned to them.• Setting strategies to maximize franchise profit by achieving Show less

• • Jul 2007 - Mar 2011

  • Basic job duties include servicing walk-in customers, handling complaints and achieving sales target at company owned retails store.• Additional job responsibilities handled during CS tenure include Inventory Management, Financial Services Cash Management, Team Trainer, Main Postpaid Resource, Regional MNP Coordinator, and Backup to Assistant Manager Company Owned Retail Store.• Performed regular inventory and financial services cash audits with zero auditory difference.• Awarded the title “Employee Striving to make TP a successful organization” from CIII region by VP HR.• Achieved best walk-in-sales during Postpaid Re-launch in 2009.• Conducted team trainings, managed centralized complaint handling and sales target achievements at Regional Level as MNP Coordinator for 2 years.• Worked as Backup Manager.• Managed, both at individual and center level, the KPIs at Company Owned Retail Store such as service time, wait time, sales, customer satisfaction index, call based surveys, mystery shopping, and exit surveys benchmarks..• Worked as a Project Leader for the revenue generation in the company.• Video/Short-film made on Customer Centricity which depicted the culture, preferences and issues faced by customers. The video was recognized at national level.• Part of the team that was crowned Best Company Owned Retail Store Nationwide for (highest by a retail store) times (Oct 2008, Nov 2009, Dec 2009, Jan 2010)• Suggested change in MNP 667 message format which is now implemented nationwide on all operators.• Giving regular feedbacks and have worked as central pillar from the region to collect Siebel Release Requirements.• Nominated resource to train new resources in the team.• Responsible for daily huddle session which includes all policy updates and feedbacks regarding it.• Have developed healthy coordination with inter & intra-departmental teams related to MNP, Postpaid, Blackberry, ECMP, Dealer’s Support, and Financial Services Show less



Faysal Bank

• Multan

• Trainee Officer

  • Jan 2007 - Jul 2007

  • Basic job duties include Account Opening, Cheque clearing, Domestic Remittances and Operations Management. • Extra achievements includes 30M deposit in short span. • Basic job duties include Account Opening, Cheque clearing, Domestic Remittances and Operations Management. • Extra achievements includes 30M deposit in short span.



Shamim & Company (Pvt) Limited, Pepsi Cola Bottler, Multan, Pakistan

• 200 - 300 Employee

• Sales Officer

  • Oct 2005 - Dec 2006

  • Ensuring achievement of direct and in-direct sales targets. • Managing marketing, visibility, sales and stock availability at retail level for part of Multan territory. • Ensuring achievement of direct and in-direct sales targets. • Managing marketing, visibility, sales and stock availability at retail level for part of Multan territory.