Service Manager

• Jul 2019 - Present

Service Manager @ CKH Innovations Opportunities Development a Telecom Unit of CK Hutchison Holdings - (https://www.ckhiod.com) Management of the "Subscriber intelligence Global Digital Hub" system which involves several OpCo within Europe Asia and Australia to provide Anti-fraud services such as: - Customer identity management services; - Subscriber Intelligence services; - Customer Profiling; Main responsibilities: - Incident & Problem Management; - Service Governance: Performance measurement of IT services, providers and partners (KPI, OLA and SLA management); - Reporting: providing KPI performance reports to the main stakeholders on the status of services and anticipating their future needs. - Service Design: design of operational processes to facilitate the management of services, related issues and the Customer Experience. - Change Management: during the service design phases, contributing to the definition of the service operation requirements; during the release and transition phase, verifying that the service complies with the relevant specifications. - Management and Continual improvement of ITIL processes; Show less

Project Manager

• May 2017 - Jul 2019

Project Management with solid technical knowledge, understanding business, functional and non-functional requirements.Successfully complex and challenging project deliveries in Utility industries.

Responsabile tecnico

• Apr 2017 - Jul 2019

Principal Consultant

• Apr 2008 - Mar 2017

Antonio has specialized in Order & Service Management, Middleware in general, Performance tuning and Application Testing covering functional and technical roles as well as managing multicultural and distribute teams. He uses to work in complex project scenarios including RODOD (Rapid Offer Design and Order Delivery), RSDOD (Rapid Service Design and Order Delivery), Cloud services and M2M projects also focusing on customer relationship. Antonio has worked abroad in several countries including UK, Bahrain, France, South Africa, Monaco, Norway, Sweden, Germany, Turkey, Malaysia, India. Duties included: - Engaging on customer projects; - Customer Service Advisor; - Test Manager; - Technical Lead; - Supporting Pre Sales; - Creation / contribution to documentations for the solutions; - Providing second/third line support for customer solutions; - Implementing a solution based on the SOW; QUALIFICATIONS: Awarder for “Customer Satisfaction” March 2016; Oracle CGBU Solution Test Framework; Oracle CGBU Test Strategy; RELEVANT COURSEWORK: Communication for Impact, Professional Presenter, Cloud Computing Show less

Senior Consulting

• Jun 2003 - Apr 2008

Complex projects delivery in Telco industries (customer face), specialising on SOA and Middleware layers, covering several roles in analysis, designer, implementation, testing and tuning activities by using TIBCO, Java, XML, XSD and XSLT technologies. Complex project on textile industry with experience on e-commerce with CRM, SAP and Java Complex projects delivery in Telco industries (customer face), specialising on SOA and Middleware layers, covering several roles in analysis, designer, implementation, testing and tuning activities by using TIBCO, Java, XML, XSD and XSLT technologies. Complex project on textile industry with experience on e-commerce with CRM, SAP and Java

Sw Analyst and Developer

• Sep 2000 - Jun 2003

Activities of design, implementation and testing of a client-server ERP application multi-server, multi-Platform by using Java, XML, XSL, Pdf, HTML and WAP technologies. Activities of design and implementation and testing of a legacy extension’s finalised to introduce new client-server and e-business features (Java, JSP, Servlet, XML, XSL, WAP, HTML, AS400) Activity of Web analyst and developer by using XML, CSS, JavaScript and HTML technologies Activities of design, implementation and testing of a client-server ERP application multi-server, multi-Platform by using Java, XML, XSL, Pdf, HTML and WAP technologies. Activities of design and implementation and testing of a legacy extension’s finalised to introduce new client-server and e-business features (Java, JSP, Servlet, XML, XSL, WAP, HTML, AS400) Activity of Web analyst and developer by using XML, CSS, JavaScript and HTML technologies