Ingeniero Apoyo Telecomunicaciones

• Jul 2021 - Present

- Support engineer in the administration and support of the communications infrastructure (networking). - Diagnosis and troubleshooting of problems related to the network and communications devices in different clients (routers, dibas, vpn, voip). - Monitoring, service analysis and management reporting. - Support engineer in the administration and support of the communications infrastructure (networking). - Diagnosis and troubleshooting of problems related to the network and communications devices in different clients (routers, dibas, vpn, voip). - Monitoring, service analysis and management reporting.

Analista de Gestion NOC

Senior System Technician

• Jul 2019 - Dec 2020

I am responsible for maintaining integrity of the devices mitel and VoIP My responsibilities are: • configure Voip devices • telephone plant configuration • implementation of new technologies and integrations with meraki • As a member of Systems and Networks Team the role involves collaboration with Production Team For coordination & escalation of network/system issues collaboration with other team members. • Configuration, implementation of facial recognition systems (Eocortex) Show less

Analista de gestion NOC

• Nov 2016 - Jul 2019

I am responsible for maintaining integrity of epm Internal network. My responsibilities are: • Provide technical service & support for WAN, LAN, routers, • Ensure network availability and integrity • Plan maintenance activities, software and hardware installation,upgrades and new installations • Remote monitoring and management of system alerts andnotifications via U2000 • Manages the wireless infrastructure, from implementation andoptimization to daily operational support. • Supports & maintains LAN and WLAN infrastructure for campusand remote office locations, in a mixed environment. • Participate in team initiatives with other engineers for newtechnology introductions / deployments, and establishing standardarchitectures • As a member of Systems and Networks Team the role involvescollaboration with Production Team • For coordination & escalation of network/system issuescollaboration with other team members. • Working with local ISPs and vendors. Show less

Soporte Especializado a Procesos TI servicios web

• Sep 2014 - Jan 2016

Support the companies' personnel in the administration and support of the Internet and Intranet service infrastructure, Services and Web Sites in Internet Information Services, Apache PHP, Apache Tomcat, Windows Services, Windows 2008 R2 and Windows 2003 Web Servers, Administration and Support in Sharepoint 2007 and 2010, Installation and Support of Complus in Windows 2008 R2 and Windows 2003, Administration, Installation and Support of Message Queuing services in Windows 2008 R2, Windows 2003. Deployment and Support of developments in Biztalk and CRM Dynamics.- Diagnosis and troubleshooting related to sites, Services and Web Portals.- Service Monitoring and Analysis- Installation, Updating and Configuration of Sites, Services, Clients, Certificates for the operation of Web portals.TargetExperience Show less

Analista de procesos de TI Virtualizacion

• Aug 2012 - Sep 2014

Failure escalation to level 3- Management reporting- Server monitoring- Performing checklists- Validate the status of the CITRIX platform- Preparation of environments, installation and configuration of applications,- software packages, operating systems and devices- Troubleshooting (desktop director, HP device manager, citrix app center)- Production migration to production- Integration of subsidiaries to the domain- Documentation of tests and activities performed- Support in training activities- Support in all activities required for technical testing of applications, software packages, operating systems and devices. Show less

Analista de soporte de sistemas

• Jun 2009 - Aug 2012

- Atencion de incidentes primer nivel help desk - Atencion de solicitudes primer nivel help desk - Atencion de ordenes de cambio primer nivel help desk - Apoyo en la creacion de imagenes de despliegue de sistema linea base para usuario final- Documentacion de fallas a nivel general para escalamiento al nivel 2

Analista de soporte de sistemas

• Aug 2006 - Jun 2009

Computer installation and configuration. - Computer Support - Diagnosis and repair of computers. Processing of warranties with the manufacturer. - Printer support. - Reports of activities performed. - Installation of windows and linux servers. - Performing disk arrays (RAID). - Equipment entry to the domain. - Equipment delivery planning. Computer installation and configuration. - Computer Support - Diagnosis and repair of computers. Processing of warranties with the manufacturer. - Printer support. - Reports of activities performed. - Installation of windows and linux servers. - Performing disk arrays (RAID). - Equipment entry to the domain. - Equipment delivery planning.