Intermediate Quality Assurance Analyst

• Aug 2023 - Present

Quality Assurance Analyst

• Feb 2021 - Aug 2023

 Responsible for gathering all the Business and Functional Requirements from the Business Analyst. Involved in the design and development of test plan from business and Functional requirements which includes test objectives, test strategies, test environments etc. Created detailed Test Scenarios and Test cases using Quality Center.  Executed test cases on the web-based applications by performing Cross Browser testing and monitored the application behavior during different phases of testing using Manual testing concepts. Brainstorm outstanding issues with QA Analysts, Business Analysts, Developers and Operators and seek resolution to problems. Logged all the issues to the Development team using proper screen shots and retested the defects after they were fixed by performing Regression testing. Regression testing was performed upon receiving new builds and updated the Scripts accordingly Prioritizing the bugs and keeping track of them through Defect Tracking Database. Develop new and maintain existing Automation scripts for Regression Using Selenium with Java and TestNG. Performed User acceptance testing and provided final test reports to the management. Discussed with team lead and Project manager regarding testing deadlines and post deployment validation. Attended Demos with Client for User Acceptance and providing QA Signoff on the testing. Identified process inefficiencies and made improvements for higher productivity. Provide test summary documentation and analyze test results, identifying trends and/or root causes of problems. Show less

Support Specialist

• Feb 2021 - Aug 2022

-Work directly with clients and internal teams on a daily basis to act as a primary point of contact for the proprietary SaaS Solutions provided by the Company. -Help our clients and internal resolve their technical or training issues by being the initial owner of all issues reported. -Providing resolutions for issues by either delegating to respective teams or resolved on the spot. Based on issues ranging from simple inquiries to technical system problems taking ownership of the issue and coordinate and work with multiple teams to have the issue resolved in a timely manner.Daily Responsibilities involve:-Identify tasks, bugs and improvements.-Documentation of any improvement or changes being made to the product/application (Core or Custom).- Performing REST API testing on API client tools (i.e. Postman) and SOAP UI-Checking and analyzing logs using Datadog to investigate and identify bugs-Involving relevant stakeholders to gain approvals and feedback on the proposed changes to the application to resolve the issue at hand.-Provide timely updates with appropriate details in a professional manner.-Follow up with stakeholders involved in the resolution.-Perform investigations within to identify and resolve bug-Participate in On-call support rotation. Show less

Quality Assurance Engineer

• Dec 2019 - Jun 2020

Responsible for gathering all the Business and Functional Requirements from the Business Analyst. ▪ Involved in the design and development of test plan from business and Functional requirements which includes test objectives, test strategies, test environments etc. ▪ Created detailed Test Scenarios and Test cases using Quality Center. ▪ Executed test cases on the web-based applications by performing Cross Browser testing and monitored the application behavior during different phases of testing using Manual testing concepts. ▪ Brainstorm outstanding issues with QA Analysts, Business Analysts, Developers and Operators and seek resolution to problems. ▪ Logged all the issues to the Development team using proper screen shots and retested the defects after they were fixed by performing Regression testing. ▪ Regression testing was performed upon receiving new builds and updated the Scripts accordingly ▪ Prioritizing the bugs and keeping track of them through Defect Tracking Database. ▪ Develop new and maintain existing Automation scripts for Regression Using Selenium with Java and TestNG. ▪ Performed User acceptance testing and provided final test reports to the management. ▪ Discussed with team lead and Project manager regarding testing deadlines and post deployment validation. ▪ Attended Demos with Client for User Acceptance and providing QA Signoff on the testing. ▪ Identified process inefficiencies and made improvements for higher productivity. ▪ Provide test summary documentation and analyze test results, identifying trends and/or root causes of problems. Show less

IT Analyst

• Jun 2015 - Aug 2017

-Performed first level problem determination using automated Helpdesk software tools to resolve problems across the company. -Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software. -Updating of the Technical Support database and providing reports as requested. -Communicate with all IT team members. -Escalated calls in a timely manner to second or third level support and follow up on calls. -Performed first level problem determination using automated Helpdesk software tools to resolve problems across the company. -Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software. -Updating of the Technical Support database and providing reports as requested. -Communicate with all IT team members. -Escalated calls in a timely manner to second or third level support and follow up on calls.