Experience

DCI Hollow Metal

• United States
• Construction
• 1 - 100 Employee

• IT Infrastructure Support Manager

  • Apr 2022 - Present

  Fontana, California, United States

• IT Project Manager

  • Apr 2021 - Jun 2022

  Fontana, California, United States

• IT Services & Support Manager

  • Dec 2018 - May 2021

  Fontana, California



C1

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Service Desk Specialist

  • Jan 2016 - Dec 2018

  Ontario, California - Assisted users with desktop support over the phone and face to face - Handle incoming Priority 1 – Priority 4 emergencies or requests to solve incidents - Worked in different customer network environments - Remotely troubleshot client IT desktop or software issues via LogMeIn, TeamViewer, and Kasyea & LabTech. Documented Process to most efficiently solve user’s problem. - Worked with servers and network equipment (installing & changing accessories) - Used ticketing system for… Show more - Assisted users with desktop support over the phone and face to face - Handle incoming Priority 1 – Priority 4 emergencies or requests to solve incidents - Worked in different customer network environments - Remotely troubleshot client IT desktop or software issues via LogMeIn, TeamViewer, and Kasyea & LabTech. Documented Process to most efficiently solve user’s problem. - Worked with servers and network equipment (installing & changing accessories) - Used ticketing system for managing and resolving in a timely manner with SLAs - Manage Active Directory & Exchange Accounts in EMC - Traveled to Clientele on-site to handle IT-related issue with hardware and software - Created friendly and helpful customer experience when engaging client about existing problem Show less



LA Clippers

• United States
• Spectator Sports
• 300 - 400 Employee

• Hoop Troop

  • Aug 2012 - Apr 2018

  Greater Los Angeles Area Getting the crowd involved and creating a memorable experience at Clippers Games



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2012 - Jan 2017

  Rancho Cucamonga, CA Consulting customers on different products and finding the best solutions for them



Flex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Tech

  • Apr 2006 - Jul 2010

  Customer Service inside Verizon Wireless store • Problem Solving to fix customers issues • Communicating with people face to face • Selling Phones, Data Products, & Accessories



Hidden Beach Records

• Intern

  • Oct 2008 - Apr 2009

  I took on projects handed down by executives in time sensitive scenarios. Built contacts, communication and networking skills.



GameStop

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Oct 2004 - Feb 2006

  • Opening and closing the store. • Making bank deposits and receiving change • Taking care of customers and performing good customer service • Supervising part-timers and making sure all jobs were getting done. • Assisting with marketing plans for the store. • Advancing my skills in management. • E.S.P. Program (elite sales people)



Foot Locker Inc.

• Sales Associate

  • Oct 2002 - Oct 2004

  � Salesperson for store merchandise. � Greeting public, assisting with sales of merchandise. � Assistant Stock Manager making sure merchandise was received and stocked properly. � Assisted in other areas of the store when required. � Great customer service