Strategic Solution Architect

• May 2022 - Present

System Analyst

• Sep 2021 - Apr 2022

System Analyst

• Sep 2019 - Aug 2021

• Leading requirements gathering, process mapping, and process optimization of all frontend and backend systems for a major pension company in Canada. • Worked with a client to gather requirements to transform a billing experience which reduced paper waste by almost 90% after implementation. • Performed gap analysis, business and system process flows, and developed use cases for new functionalities. • Created process flow, user stories and, test cases to change an internal portal to make it compatible with the web browser rendering. • Collaborated with the client's Quality Assurance (QA) team to implement Best Practices to standardize project deliverables.

Analyst

• Nov 2018 - Aug 2019

• Developed UI features and widgets using React JS for the European clientele. • Worked in an Agile environment to identify bugs and modify code as per user requirements to deliver production-ready code, mainly utilizing JavaScript, CSS, and HTML. • Acted as a single point-of-contact for end-users to address technology-related issues and generate incident tickets for DevOps. • Managed documentation process using Jira and developed an analytics report for senior stakeholders and the clients. • Relied on lean methodology to reduce production waste and created process maps for team members. • Developed exceptional relationships with co-workers and senior management.

VP Internal

• May 2018 - Jul 2019

• Created a monthly course of action with the team and delegated the tasks to the entire team. • Planned a one-year strategy for the whole team. • Created yearly Financial Budget for the Association and kept a track of the expenses. • Organized orientation and other events for Graduate students in the university. • Led a team of five to successfully handle the day to day office tasks. • Achieved annual cost savings of over $20k in the annual budget. • Organized almost double the events than the previous mandates with lesser expenses. • Analyzed internal process and provided input on intelligent solutions to improve proficiency.

Acquisition Consultant

• Jan 2016 - Aug 2016

• Leveraged SalesForce to track and record customer and client interactions. Managed requirement gathering for technical incidents and escalation processes to the DevOps team. • Supported business development activities and provide a market analysis for the sales team. • Led data analytics projects using Excel-based macros to identify potential sales opportunities for the Business Development team. • Led the Flagship program for the company and helped procure a strategic property for the program which increased the presence of the company in Northern India. • Gained exposure in Six Sigma, Five S, and Kaizen.