Experience

Horkans Group

• Ireland
• Retail
• 1 - 100 Employee

• Customer Data Analyst & IT Support

  • May 2023 - Present

  Currently reviewing the customer data for Horkans Group's 3 companies and helping to implement our Customer Data Platform plan to create a better customer experience. This involves data clean up and identifying gaps in our customer data. I am also providing IT support part-time for our 16 retail stores. Currently reviewing the customer data for Horkans Group's 3 companies and helping to implement our Customer Data Platform plan to create a better customer experience. This involves data clean up and identifying gaps in our customer data. I am also providing IT support part-time for our 16 retail stores.



Horkans Group

• Ireland
• Retail
• 1 - 100 Employee

• Retail Assistant

  • Nov 2017 - Dec 2022

  Responsibilities: Cared for and gave advice on household pets, Ensured a high level of customer care and service, Processed cash and credit card payments, Maintained the upkeep of the store.

• Marketing Assistant

  • Aug 2022 - Sep 2022

  My responsibilities: Customer data analysis, Planned and sent email campaigns and flows using Klaviyo software, Compiled performance reports on all email campaigns, Wrote advice blogs on the care of household pets.