IST System Administrator

• Jul 2023 - Present

IST Technician

• Oct 2021 - Jul 2023

Information Technology Administrator

• Mar 2018 - Oct 2021

Respond to support requests from internal customers and investigate and correct problems with PC's, mobile devices, printers and other peripheral devices. Led the enrolment of Skype for Business and PCloud and Assisted the enrolment of Microsoft Teams and Office 365 across the business. Assisted in technical upgrade project of our ITSM environment and took over responsibility of ITSM Administration. Increase knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting. Assisting in administration of our cloud-based email management and of our UEM solution for mobile devices. Creation and maintenance of email addresses and distribution lists in Active Directory, MS Exchange and Office 365.Ordering and tracking equipment for all dealerships. Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending. Show less