Adwoa A. Kesse, SHRM-CP
Employee Experience Manager at Palantir.net- Claim this Profile
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Topline Score
Bio
Credentials
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SHRM Certified Professional (SHRM-CP)
SHRMJan, 2020- Oct, 2024 -
ICAgile Certified Professional - Agile Team Facilitation
ICAgile
Experience
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Palantir.net
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Employee Experience Manager
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Apr 2018 - Present
Handling any and all HR related matters for the company i.e. personnel matters, administer employee benefits programs, onboard and offboard employees, and collaborating in recruitment and hiring process.• Employee & Client Relations: Listen, support, and advocate for employees on personnel matters. Advise and coach directors on HR policies and programs including employee relations issues. Cultivate and nurture team culture through initiatives and employee engagement programs. • Benefit Administration: Administer employee benefits programs i.e. health, dental, vision, life, and 401(k)• Recruitment: Responsible for managing the entire new hire process from job requisition through offer letters, to ensure a positive onboarding process for all incoming employees. Collaborate with directors in recruitment and hiring decisions.• Program Administration: Develop and oversee policy administration as it relates to employee agreement. Manage business insurance policies.
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Wolters Kluwer
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Netherlands
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Information Services
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700 & Above Employee
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Senior Human Resource Service Center Representative
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Feb 2017 - Apr 2018
Managed the program administration for specialized services and Human Resources programs • Program Administration: Managed exit surveys, candidate travel submission, employee referral program, company credit card for termed employees, coordinated the payment of various vendor invoices, power of attorney administration, Medicare Part B reimbursement administration and backup for both leave and immigration administration.• Employee & Client Relations: Investigated and responded to employee questions as it relates to benefits and Human Resources services. Assisted vendors with inquiries concerning invoice payments.• Report & Data Analysis: Produced and analyzed daily and quarterly reports regarding exit survey submission and monthly reports for the employee referral program. Managed and resolved balances on recently termed employees’ corporate credit card.
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Mercer
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United States
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Professional Services
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700 & Above Employee
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Service Delivery Specialist
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Oct 2015 - Dec 2016
Met with consultants and clients to define software scope and objective. Performed data processing activities for ongoing client services and assisted with resolution of participant issues. • Project Management: Prepared work plans and monitored project schedules to ensure timelines and deliverables were met as it related to open enrollment and system changes and/or enhancements. • Employee & Client Relations: Examined and resolved employee questions that the client reported regarding employee benefits and system issues. Conducted a weekly/biweekly webinar meeting to discuss participants issues, overall concerns and project status.• Report & Data Analysis: Defined data fields, imported data, designed screens and created queries. Produced and analyzed monthly reports regarding employee benefit enrollment.
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XPO
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Transportation/Trucking/Railroad
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700 & Above Employee
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Benefits Associate
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Sep 2014 - Oct 2015
Administered health, dental, vision, life, 401(k), Flexible Spending Accounts, Health Spending Accounts, Dependent Care Accounts and supplemental plans.• Benefit Administration: Conducted day-to-day administration of employee benefits. Managed open enrollment and benefit audits. Submitted weekly file feeds to vendors regarding employee status and demographics.• Program Administration: Managed the company’s wellness program i.e. discounted Fitbits, organized group challenges and coordinated a weekly walk. • Employee & Client Relations: Examined and resolved employees’ questions regarding benefits, the wellness program and discounts associated to completing their physical and personal assessment. Worked with vendors regarding files discrepancies and invoice payments. • Report & Data Analysis: Prepared and generated payroll and benefit reports. Completed and monitored required benefit government reporting.
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Human Resources Assistant
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Nov 2013 - Sep 2014
Assisted with the coordination of the hiring process from start to finish. Administered the company’s service award program. Scheduled employees for online training courses.• Recruitment: Scheduled applicants for interviews, conducted reference checks, coordinated drug screens and processed background checks. Conducted new hire paperwork and new hire orientation.• Employee & Client Relations: Assisted employees with questions regarding the hiring process as well as general questions regarding benefits once hired.
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Mediacom Communications
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United States
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Telecommunications
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700 & Above Employee
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Human Resources Associate
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Apr 2013 - Nov 2013
Provided administrative, clerical and organizational support to the Human Resources Department. • Recruitment: Assisted with onboarding, new hire orientation and entered the new hires into the system.• Employee & Client Relations: Assisted with general employees’ questions i.e. benefits, recruitment, online coursework and overall Human Resources questions.
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Human Resources Intern
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Oct 2012 - Apr 2013
Data entry, analyzed data, compiled and distributed reports. Assisted with recruitment of new employees. • Recruitment: Conducted phone screens, reference checks and set up interviews for recruiters. Assisted with new hire orientation. • Report & Data Analysis: Analyzed payroll data to identify discrepancies in pay associated to commission. Analyzed data associated to leave reported to the vendor versus payroll.
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Education
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2005 - 2009
Drake University
Psychology -
2001 - 2005
St. Ignatius College Prep
High School Diploma, General Studies
Community
