Experience

Omnipresent

• United Kingdom
• Human Resources Services
• 200 - 300 Employee

• Customer Success Coordinator

  • Jul 2022 - Present



Badi

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Trust & Safety Associate

  • Oct 2019 - Feb 2022

  - Detection and investigation of fraudulent users and listings manually and through our tools - Fraud System, Users’ reports, CMS Patterns, and Looker dashboards. - Answer to all users’ interactions received through Zendesk about fraud and compliance cases. - Verify activities through outbound calls and/or send “Potential Fraud Alert” emails to customers. - Payments & Payouts - In charge of monitoring and analyzing all transactions made by users to prevent fraudulent transactions… Show more - Detection and investigation of fraudulent users and listings manually and through our tools - Fraud System, Users’ reports, CMS Patterns, and Looker dashboards. - Answer to all users’ interactions received through Zendesk about fraud and compliance cases. - Verify activities through outbound calls and/or send “Potential Fraud Alert” emails to customers. - Payments & Payouts - In charge of monitoring and analyzing all transactions made by users to prevent fraudulent transactions and chargebacks. - Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts. - Propose solutions to minimize the risk of fraud. - Global moderation of listings and users: scammers, QA, suspicious behaviour, ground rules, and non-compliant agents. - Keep Badi free from bad actors and forbidden content. - Take relevant actions to keep listings under our standards. - Work out a more efficient moderation process.

• Customer Experience Specialist

  • Mar 2019 - Oct 2019

  - Answer to all users’ interactions received through chat and email in 4 different languages (SP, CAT, ENG, IT) - Handling of compliance violation cases. - Handling cancellations cases that include refunds and invoice generation. - Reply to reviews left by users in App Store and Google Play - ID verification of users’ in Stripe



Homewings

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Associate

  • Dec 2017 - Feb 2019

  - Handling customer enquiries & complaints, selling design packages during consultation calls using active leads, coordinating returns, refunds and payments with retailers and customers. - Assisting clients with tracking orders of furniture and accessories, returns and refunds, lowering down the average response rate. - Achieved above target for sales consultation calls for months. - Handled chat, phone and email inquiries and complaints. - Training new hires, giving feedback to… Show more - Handling customer enquiries & complaints, selling design packages during consultation calls using active leads, coordinating returns, refunds and payments with retailers and customers. - Assisting clients with tracking orders of furniture and accessories, returns and refunds, lowering down the average response rate. - Achieved above target for sales consultation calls for months. - Handled chat, phone and email inquiries and complaints. - Training new hires, giving feedback to improve internal processes. - Created new playbooks to document new and updated processes for the Customer Success Team. Show less - Handling customer enquiries & complaints, selling design packages during consultation calls using active leads, coordinating returns, refunds and payments with retailers and customers. - Assisting clients with tracking orders of furniture and accessories, returns and refunds, lowering down the average response rate. - Achieved above target for sales consultation calls for months. - Handled chat, phone and email inquiries and complaints. - Training new hires, giving feedback to… Show more - Handling customer enquiries & complaints, selling design packages during consultation calls using active leads, coordinating returns, refunds and payments with retailers and customers. - Assisting clients with tracking orders of furniture and accessories, returns and refunds, lowering down the average response rate. - Achieved above target for sales consultation calls for months. - Handled chat, phone and email inquiries and complaints. - Training new hires, giving feedback to improve internal processes. - Created new playbooks to document new and updated processes for the Customer Success Team. Show less



Oliver Bonas

• United Kingdom
• Retail
• 500 - 600 Employee

• Supervisor

  • Jun 2016 - Oct 2017

  - Providing efficient customer service on the sales floor and at till point; - Monitoring daily customers´ footfall and income targets accoridng to the company´s plan; - Processing administrative tasks such as filing confidential documents and securing the archiving is efficient and systematic.

• Sales Assistant

  • Mar 2015 - Jun 2016

  - Providing efficient customer service on the sales floor and at till point; - Monitoring daily customers´ footfall and income targets accoridng to the company´s plan; - Processing administrative tasks such as filing confidential documents and securing the archiving is efficient and systematic.



BUTLERS GmbH & Co.KG

• Germany
• Retail
• 100 - 200 Employee

• Sales Assistant

  • Jun 2013 - Mar 2015

  - Providing efficient customer service on the sales floor and at till point; - Ensuring the store is tidy and the stockroom is clean and organised; - keeping papers and store updated according to the manuals sent from the head office. - Providing efficient customer service on the sales floor and at till point; - Ensuring the store is tidy and the stockroom is clean and organised; - keeping papers and store updated according to the manuals sent from the head office.



Lensmen Photography, Film, Video Production, Time-Lapse Video, Drone Aerial Views

• Ireland
• Photography
• 1 - 100 Employee

• Photography Intern

  • Jul 2012 - Sep 2012

  - Providing support in photo shooting for the agency archive, in photo video-montages for the web; - Digitizing of old historic archives, books and studio shoots; - Assisting photographers on photo shoots. - Providing support in photo shooting for the agency archive, in photo video-montages for the web; - Digitizing of old historic archives, books and studio shoots; - Assisting photographers on photo shoots.



El Diario Montañés

• Spain
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Photography Intern

  • Sep 2011 - Dec 2011

  - Support in the selection of locations for newspaper photo shooting and video interviews; - Ensuring the database is tidy and organized as well as easy-accessible when needed; - Assisting journalists to gather information regarding the news. - Support in the selection of locations for newspaper photo shooting and video interviews; - Ensuring the database is tidy and organized as well as easy-accessible when needed; - Assisting journalists to gather information regarding the news.