Experience

Gamma Care

• Hospitals and Health Care
• 1 - 100 Employee

• Behavioral Services Supervisor

  • Sep 2022 - Present

  As the Behavioral Services Supervisor, I lead the development of new programs to meet the needs of underserved populations, such as the Children's Health Home and HCBS programs. I also implement process improvements to expand the agency's services offerings. Through my strong communication and marketing skills, I plan and oversee successful initiatives, create effective materials, and manage website content to increase visibility and promote agency services. I collaborate with the Director of Outreach to co-host community events and reach hundreds of families, providing education and linkage to appropriate, reformative services and support. Maintaining compliance with regulatory requirements, I review and revise policies and procedures to ensure the highest quality of care administered to patients and clients, strictly adhering to industry standards. I build strong relationships with potential clients by proactively reaching out to establish rapport and arrange meetings for initial assessments, resulting in increased client engagement and improved outcomes. Show less



Brightpoint Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Behavioral Health Quality Coordinator

  • Jan 2021 - Jul 2022

  In my role as Behavioral Health Quality Coordinator, I was responsible for overseeing the behavioral health programs across 43+ locations, ensuring adherence to accreditation and licensure requirements for 7 A31 clinics and 3 OASAS outpatient programs. I proactively developed audit tools to assess compliance with relevant regulations, conducted audits, and trended audit findings to identify opportunities for improvement. Additionally, I supervised incident management of all BH programs, administering Quality Improvement Subcommittee meetings for all BH programs to solve problems. I led the Zero Suicide initiative dedicated to improving suicide prevention efforts and directed the Consumer Advisory Board to ensure the provision of patient-driven services, resulting in increased patient satisfaction and outcomes. I also supported various behavioral health programs with oversight of QI projects, defining key metrics to assess Key Performance Indicators and effectively identifying opportunities for scalability and enhancing services provided. Finally, I promoted staff training and development initiatives, increasing staff engagement and productivity. Show less

• Quality Assurance Specialist

  • May 2018 - Jan 2021

  During my time as a Quality Assurance Specialist, I collaborated closely with my supervisor, program directors, and staff to develop and execute quality improvement plans. Through a data-driven system, we tracked progress, ascertained effectiveness, and measured desired outcomes, ensuring our patients received the best possible care. I also designed evaluation programs that helped improve the service quality and effectiveness of our organizational systems, ensuring that we met our goals and delivered high-quality care to our patients. In addition, I implemented company standards across multiple programs, identifying areas for improvement and providing guidance to support staff to ensure strict compliance with regulatory requirements and internal policies.As part of my role, I provided ongoing staff training on quality improvement methodologies, standard operating procedures, and best practices. By promoting a culture of growth and continuous learning, I helped ensure that our team members were always equipped with the knowledge and skills needed to deliver the best possible patient services. Through my work at Sun River Health, I deeply appreciated the importance of quality assurance in providing effective and compassionate healthcare services. Show less

• Outreach and Engagement Supervisor

  • Mar 2016 - May 2018

  Working as an Outreach and Engagement Supervisor at Brightpoint Health in the Bronx, I managed a team of 18+ Outreach Workers, overseeing all aspects of their work, including hiring, scheduling, evaluating, training, and ongoing staff development. Through my leadership, I improved staff performance and increased program effectiveness.One of my key accomplishments as a supervisor was restructuring the program unit, which resulted in an increase in intakes and retention rates. I also reviewed and analyzed trends in data related to outreach and engagement services delivery, utilizing data-driven methodologies to track progress, measure outcomes, and develop relevant policies and procedures. In addition to managing my team, I coordinated with internal and external providers for referrals and hospital discharge activities for clients in outreach. This ensured that our clients received seamless transitions and continuity of care, even as they moved between different healthcare settings.Working as an Outreach and Engagement Supervisor at Brightpoint Health in the Bronx, I managed a team of 18+ Outreach Workers, overseeing all aspects of their work, including hiring, scheduling, evaluating, training, and ongoing staff development. Through my leadership, I improved staff performance and increased program effectiveness.One of my key accomplishments as a supervisor was restructuring the program unit, which resulted in an increase in intakes and retention rates. I also reviewed and analyzed trends in data related to outreach and engagement services delivery, utilizing data-driven methodologies to track progress, measure outcomes, and develop relevant policies and procedures. In addition to managing my team, I coordinated with internal and external providers for referrals and hospital discharge activities for clients in outreach. This ensured that our clients received seamless transitions and continuity of care, even as they moved between different healthcare settings. Show less

• Patient Navigator

  • Apr 2014 - Mar 2016

  As a Patient Navigator at Brightpoint Health in the Bronx, I utilized client-centric approaches to build trust, establish rapport, and connect clients with vital services and resources. I was particularly adept at engaging with clients with chronic medical or mental health conditions, a history of substance use, or experiencing homelessness. Through my efforts, I assisted clients through in-service recovery, helping them access the care and resources they needed to improve their health outcomes.I also provided various Health Home services, including care management, health promotion, transitional care, and outreach and engagement services. With my organizational and attention to detail skills, I completed assessments and re-assessments and developed care plans tailored to each client's unique needs. Moreover, monitored and adjusted care management plans to ensure ongoing improvement in patient outcomes. My dedication to patient-centered care made a real difference in the lives of the clients I worked with at Brightpoint Health. Show less

• Outreach Worker

  • Jul 2012 - Apr 2014

  Conducted community outreach to increase awareness of available services and resources for underserved populations.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jul 2007 - Aug 2012

  As a Supervisor, I managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, compliance, and store operations. As a Supervisor, I managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, compliance, and store operations.