Experience

S.H.I.F.T.

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Shelter Support Worker

  • Oct 2022 - Present

  * Aids participants in the Daily Drop-In program who are seeking assistance with housing, employment or legal council. Works with individuals to identify needs that must be satisfied in order to render homelessness as brief a transitory period as possible. * Educates participants on substance abuse while providing access to harm reduction supplies. Takes a proactive approach in communicating with participants who possess a documented history of illicit substance usage, developing a rapport in order to ensure their continued safety and wellness. * Provides emotional support for participants informed by peer-reviewed methodology and a commitment to housing-first philosophy. Recognizes commitment to participant privacy and confidentiality. * Updates paperwork regarding participant activity as necessary. Records changes in behaviour, health and personal habits within the shelter space. * Supervises volunteer in their on-site activities. Provides support while enforcing workspace protocol, and educating volunteers. * Monitors participant activities in both the Daily Drop-In and Emergency Overnight Shelter programs * Responds to overdose, inappropriate participant behaviour and interpersonal participant conflict that occurs on the property in a manner informed by accredited guidelines and training



Desjardins

• Canada
• Banking
• 700 & Above Employee

• Senior Auto and Property Claims Adjuster

  • Aug 2018 - May 2022

  * Responded to losses presented by insureds, determined the cause of loss, collected claims details, set up rentals or tows and provided information on next steps. * Provided exceptional client service in accordance with the claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement. * Managed all aspects of file handling, including setting reserves, loss management, liability assessments and examination of documentation *Reviewed and interpreted the insurance policy wordings and loss information *Identified claim scenarios that require further investigation and escalating as required. * Demonstrated strong negotiation, management and problem-solving skills *Offered feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience.



Elections Ontario

• Canada
• Government Administration
• 200 - 300 Employee

• Voter Registration Analyst

  • May 2018 - Jun 2018

  * Reviewed voter profiles and statuses in order to determine their current standings on participating in federal and provincial elections * Reviewed voter documentation in order to ensure their status as authentic government issued identification * Researched voter personal information in order to update their profiles and ensure that they are continually authorized to vote in upcoming elections * Was tasked with troubleshooting technical error in a voter's application * Contacted voters for personal documentation in order to complete their files * Worked with extracting information from and updating multiple databases * Handled hundreds of client requests daily



Town Of New Tecumseth

• Canada
• Government Administration
• 1 - 100 Employee

• Park Patrol Attendant

  • Apr 2017 - Oct 2017

  * Registered patrons entering and exiting the park * Performed routine patrols of the park at night, ensuring that campers and the local wildlife were undisturbed * Ensured that camp fires were a safe proximity from local flora and was tasked with putting out fires that were untended to * Confronted individuals engaging in harassment or otherwise unruly behavior in parkspace * Monitored town-led activities on national holidays * Registered patrons entering and exiting the park * Performed routine patrols of the park at night, ensuring that campers and the local wildlife were undisturbed * Ensured that camp fires were a safe proximity from local flora and was tasked with putting out fires that were untended to * Confronted individuals engaging in harassment or otherwise unruly behavior in parkspace * Monitored town-led activities on national holidays



Canada Border Services Agency

• Canada
• Research
• 1 - 100 Employee

• Student Border Services Officer

  • May 2015 - Nov 2016

  *Federal law enforcement position *Enforced Canadian legislation to persons and parcels traveling into Canada *Studied and referenced the codes of Canadian regulatory bodies such as the CFIA *Provided strict, quality service *Federal law enforcement position *Enforced Canadian legislation to persons and parcels traveling into Canada *Studied and referenced the codes of Canadian regulatory bodies such as the CFIA *Provided strict, quality service



Harveys Restaurant

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Cashier

  • Jun 2014 - Aug 2014

  * Prepared wraps, burgers and sandwiches in front of customers in a timely, professional and thorough manner * Ensured friendly, collected and helpful service to customers * Processed orders through the cash register diligently * Made sure the garnish stations and dining area were cleaned * Prepared wraps, burgers and sandwiches in front of customers in a timely, professional and thorough manner * Ensured friendly, collected and helpful service to customers * Processed orders through the cash register diligently * Made sure the garnish stations and dining area were cleaned