Adrienne Peters
Product Manager / QA Analyst at LandscapeHub- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
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French Elementary proficiency
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Bio
Erica Alhorn
Adrienne was simply a delight to work with. It is not often that you find someone who is driven in their career, eager to learn anything and everything, but still puts the energy and thoughtful care into each individual interaction with a customer. She understands that a deeper knowledge of customers is what creates a better product, and a better product helps the company and the consumers as a whole. It is clear that not only does she serve as an amazing customer advocate, she takes it one step further to find the tech solutions to help on a larger scale.
Paula Skaggs
I’ve worked with Adrienne extensively on a variety of creative projects, which included producing events and creating content. I can not recommend her enough - Adrienne is smart, passionate, creative and approaches all hurdles with optimism and grace. Her organization, drive and people skills would make her an asset to any team. I would gladly work with her again at any time.
Erica Alhorn
Adrienne was simply a delight to work with. It is not often that you find someone who is driven in their career, eager to learn anything and everything, but still puts the energy and thoughtful care into each individual interaction with a customer. She understands that a deeper knowledge of customers is what creates a better product, and a better product helps the company and the consumers as a whole. It is clear that not only does she serve as an amazing customer advocate, she takes it one step further to find the tech solutions to help on a larger scale.
Paula Skaggs
I’ve worked with Adrienne extensively on a variety of creative projects, which included producing events and creating content. I can not recommend her enough - Adrienne is smart, passionate, creative and approaches all hurdles with optimism and grace. Her organization, drive and people skills would make her an asset to any team. I would gladly work with her again at any time.
Erica Alhorn
Adrienne was simply a delight to work with. It is not often that you find someone who is driven in their career, eager to learn anything and everything, but still puts the energy and thoughtful care into each individual interaction with a customer. She understands that a deeper knowledge of customers is what creates a better product, and a better product helps the company and the consumers as a whole. It is clear that not only does she serve as an amazing customer advocate, she takes it one step further to find the tech solutions to help on a larger scale.
Paula Skaggs
I’ve worked with Adrienne extensively on a variety of creative projects, which included producing events and creating content. I can not recommend her enough - Adrienne is smart, passionate, creative and approaches all hurdles with optimism and grace. Her organization, drive and people skills would make her an asset to any team. I would gladly work with her again at any time.
Erica Alhorn
Adrienne was simply a delight to work with. It is not often that you find someone who is driven in their career, eager to learn anything and everything, but still puts the energy and thoughtful care into each individual interaction with a customer. She understands that a deeper knowledge of customers is what creates a better product, and a better product helps the company and the consumers as a whole. It is clear that not only does she serve as an amazing customer advocate, she takes it one step further to find the tech solutions to help on a larger scale.
Paula Skaggs
I’ve worked with Adrienne extensively on a variety of creative projects, which included producing events and creating content. I can not recommend her enough - Adrienne is smart, passionate, creative and approaches all hurdles with optimism and grace. Her organization, drive and people skills would make her an asset to any team. I would gladly work with her again at any time.
Experience
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LandscapeHub
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United States
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Wholesale
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1 - 100 Employee
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Product Manager / QA Analyst
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Jul 2019 - Present
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Braintree
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United States
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Financial Services
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100 - 200 Employee
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Risk Analyst
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Mar 2016 - Jun 2019
-Proactively mitigate fraud and credit risk in e-commerce businesses -Review business models for compliance, credit risk, and fraud-Assist e-commerce merchants in preventing credit card fraud and staying up to date with compliance regulations-Use risk analysis software to observe trends in payment processing data -Document and contribute to standard operating procedures/internal processes -Proactively mitigate fraud and credit risk in e-commerce businesses -Review business models for compliance, credit risk, and fraud-Assist e-commerce merchants in preventing credit card fraud and staying up to date with compliance regulations-Use risk analysis software to observe trends in payment processing data -Document and contribute to standard operating procedures/internal processes
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GiveForward
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Fundraising
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1 - 100 Employee
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Product Analyst
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Oct 2015 - Feb 2016
-Translated user stories into actionable improvments for product & engineering team -Participated in agile sprint planning and contributed to acceptance criteria-Tracked customer tickets to identify & eliminate product pain points-Diagnosed and documented bugs reported by customer service team-Conducted QA testing, user research interviews, regression scenarios, and team member training
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Fundraising Coach
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Oct 2012 - Nov 2015
-Offered empathetic 1:1 support to users, advising on topics like fundraising advice, taxation/benefit impact, and provided guidance on making the most of our product-Trained new customer support reps and conducted shadowing sessions (specializing in brand voice and tone)-Managed relationship with payment processor; collaborated on integration/improvements -Managed CRM tool workflow and integrations (Desk.com, TalkDesk)-Resolved elevated customer service cases-Created administrative processes for subpoenas, legal inquiries, site outages, etc. -Assisted with internal communication and helped implement employee engagement program-Contributed to GiveForward’s blog and support center
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Lake Forest College
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United States
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Higher Education
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400 - 500 Employee
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Properties Master
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Sep 2009 - May 2011
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Education
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2017 - 2017
General Assembly
Data Analytics -
2015 - 2015
Railsbridge Workshop
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2012 - 2015
The Second City
Comedy Writing/Improvisation -
2007 - 2011
Lake Forest College
Bachelor of Arts (B.A.), English - Creative Writing -
2010 - 2010
Universidad de Granada
Spanish Language and Literature
Community
