Experience

Public Health Institute

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Business Analyst Project Management

  • Apr 2022 - Present



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Data Analyst

  • Nov 2021 - Mar 2022

  • Lead analyst and technical coordinator for Ascension healthcare’s Registry and Care Management applications. Trained new teammates on framework for application maintenance and support. This brought the new hires up to speed sooner in the absence of an existing training program or support experience. • Lead and created process to guide teammates into developing knowledge and expertise on all applications on the team. The process consisted of testing and verifying access to applications, hardware and tools; learning how to install upgrades and application builds in a test and production environment; strategies for supporting clients by learning an application as a super user and subject matter expert; creating level two support documents in the production system for online team-specific access. This resulted in the team working together and learning best practices for troubleshooting and problem solving and HIPAA compliance



Ascension Technologies (AT)

• Indianapolis, Indiana Area

• Technology Analyst

  • Apr 2016 - Nov 2021

  • Supported excellent patient care by performing discovery and analysis on stakeholder’s and provider’s needs with technical coordination of all technology resources and clinical departments needed to upgrade and maintain software. This includes quickly troubleshooting and solving application issues, adhering to strict HIPAA security guidelines and working closely with software vendors. • Project lead to migrate databases and applications off of 2008 SQL and Windows servers care management and registry applications. This resulted in a seamless coordination of resources, the development of a template for other analysts on the migration workflows and assurance the client’s data and processes are safe and easily attainable on newer, more powerful servers. • Lead data analyst to gather requirements, build and configure a new laboratory interface for an application used in the NICU. By converting to new lab interfaces, the hospital benefitted by having a best in class product with vendor support and the providers are able to have confidence in the lab results for their clients. • Discovered and tracked application support trends by capturing on-call data then building a weekly presentation of current historical data points. This report allowed the team and manager to better plan out training and development resources and to identify where more support is needed to avoid application issues or outages. • Improved on-call resolutions by developing an on-call document containing standardized information across applications. The format for this document was uniform, contained extensive information about clients, internal IT resource, vendors plus software, hardware, and interfaces associated with the application. This document gave detailed steps on common issues to solve tickets while on-call which led to a significant reduction in the amount of time it took to resolve trouble tickets.



Indianapolis Emergency Medical Services (IEMS)

• Indianapolis, IN

• Software Engineer

  • Sep 2015 - Feb 2016

  • Implemented an upgraded version of software used in the field by paramedics which resulted in easier data input for the field and data analysis by informatics. Successful work was accomplished by developing working relationships with vendors and technical support staff. • Performed periodic audits of upgrade path tasks to determine how to improve efficiency, quality and delivery. • Spearheaded and created the training prototype for the upgraded software. This was used to train all users, field providers as well as management, on how to use the new product.



Metropolitan School District of Washington Township

• Education Administration Programs
• 300 - 400 Employee

• Educative Associate

  • Sep 2012 - Aug 2015

  • Partnering with the classroom teacher to develop and implement classroom curriculum using a differentiated teaching methodology using logic to engage and inspire students to excel. This methodology exceeded expectations with an increase in class test scores three years in a row. • Collected, analyzed and interpreted data on student academic achievement then spearheaded remedial school work and homework to focus on those needs. • Developed and promoted positive team relationships with children and parents that created an increase in parental involvement in classroom.



Experian

• Information Services
• 700 & Above Employee

• Senior Implementation Analyst

  • Apr 2009 - Apr 2011

  • Implemented software solutions using HTML, XML, SQL server and Crystal reports for this global leader in consumer and business credit reporting. Successfully stepped into the role of a project manager with assignments for national mid-tier banks. Using my SDLC knowledge allowed me to take the project from design to delivery. • Seized the opportunity to diligently document procedures which solidified the company's oral process history. This helped improve efficiencies and create consistency in project implementation. • Improved client expectations by saving the company money by implementing projects ahead of schedule. This was accomplished by thoroughly conducting initial client consultations to discover the clients’ needs and business objectives. Interviewed client stakeholders to establish projects technical requirements as well scoped efforts for technical projects.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• IT Business Analyst

  • May 2007 - Feb 2009

  • Extensively manipulated data using Excel pivot reports, SQL and TOAD. This allowed me to analyze then solution, develop and provide metrics and trends for the U-Verse product system test organization. Worked with testing groups, project management and mid-management. • After setting a goal to present the information in as clear and concise manner as possible. The results helped my audience get a high level view and understanding of progress being made with test cases. • Initiated then researched, developed, tested and maintained a Defect Automation tool that reduced the amount of analysis time by almost 90%. This gave us a savings of almost $100K in developer hours for the remainder of the year. Trained my teammates on how to use the tool and created a job aid of the tool. Also created job aids to help clients/users on other enterprise tools that we maintain. • Managed activities involving the analysis and solutioning for technical solutions for over 100 U-Verse applications using a data warehouse database enterprise tool. • Governed activities involving the analysis and solutioning for technical solutions for over 100 U-Verse applications using a data warehouse database enterprise tool. • Appropriated processes and standards to improve our monthly release deliverables and testing for any QC upgrades. Our goal was to deliver early in order to save the company money on the many IT resources that used our products



SBC

• Centralized Development Team (CDT) Analyst

  • May 2006 - May 2007

  • The first development placement opened the way for me to successfully complete a technical assignment working on an AT&T merger project. Working with the AT&T team, we used SQL, HTML and java to develop, test and debug a new sub-system that transmits promotions and discounts to 300 of our largest business customers. Besides my work load, I took on additional work from another CDT resource on our team. Taking on this project allowed deliverables to be delivered on time and on budget. • The second placement was successfully completed on an enterprise testing assignment on a new government website. Was able to use my quality assurance training, worked closely with pre-merger AT&T business clients to learn their Government Business systems then I coached and mentored my team mates on how the systems worked. Researched and submitted several suggestions for system enhancements, as the Subject Matter Expert that improved the functionality of the Government Business system or improved the documentation for that system.



Ameritech

• United States
• Telecommunications
• 100 - 200 Employee

• System Analyst

  • Sep 2001 - May 2006

  • Designed, developed, tested and maintained the software that formats the retail and business customer bill using COBOL, JCL, TCP/IP, and IBM database. Began learning, developing then designing in all four areas of the Bill Format system as a member of a team that included architects and senior analysts. • Self-taught Java, SQL, HTML and JavaScript to be prepared to work on enterprise projects. The scopes for these projects were to design, develop and deliver a web based enterprise billing product, an educational rating product and an online Government billing project. Developed a program using SyncSort that debugs data passed to it while merging the good data to several output files. This application saved time for the developers and freed up testing resources.



Safeco Business Insurance

• IT Developer

  • Nov 1997 - Sep 2001

  • Maintained the data integrity of several financial management systems using mainframe skills with COBOL, JCL, TCP/IP, and IBM database. Reinforced technical and production requirements of our Agency accounting department by analyzing business needs of clients and translating them into sound deliverables. • Increased efficiencies while saving money for the company by developing post-processing protocol and reports with and for banks, law firms, government agencies and other outside entities within given deadlines. • Lead the conversion of American States’ Agent bills from American States standards to SBI standards. This involved coordination between co-located and remote DBA counterparts.