Project Manager I

• Jul 2018 - Present

• Project Manager for 3 teams (Provider Data Management, Credentialing, Claims) • Train and integrate JIRA workflow for Provider Credentialing department • Improve team credentialing turnaround time process by incorporating credentialing applications into Kanban to collect and analyze data. • Manage Provider Journey project, scope is to improve healthcare provider abrasion by stream- lining provider on- boarding process • Facilitate scrum meetings to present project progress to executive team and project stakeholders • Maintain Operational SharePoint site to increase transparency by 100% across company departments • Execute annual external quality review CAP documentation • Manage Operational Compliance Risk Assessment • Analyze Annual Operation’s Plan (AOP) to ensure clear company objectives are meet • Create and document advanced correspondence for internal/external communication for the VP, Operations and six direct reporting departments within the operations’ organizational structure • Align and assign task to ensure the operations’ department is meeting metrics and mitigating risks • Track and report employee performance, adherence and quality scores • Manage expense reporting and documentation via Concur expense application for 350 plus health plan employees (tracking, monitor and invoice submission) • Manage departmental policy redlines, reviews and updates. Archer policy approver • Successfully coordinate programs and complete projects that achieve objectives; effectively working to achieve deadlines, independently and with cross-functional teams • Manage Business Continuity Plan • Corporate Hospitality Team Liaison Show less

Teacher

• Aug 1999 - Jul 2018