Experience

The Air-Conditioning, Heating, and Refrigeration Institute (AHRI)

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Project Associate, Standards

  • Jun 2020 - Present

  Managed the development and maintenance of standards, and ensured process compliance with AHRI’s standards policy and procedures, American National Standards (ANS), and the Standards Council of Canada (SCC).Increased quality as project lead to develop AHRI Standard Style Guide in collaboration with AHRI members to align with new process, enhance consistency, and clarify common questions for staff and members involved in standard development.Improved document quality by formatting and editing documents to follow AHRI Standards Style Guide and Chicago Manual of Style.Created and maintained a Smartsheets database and dashboard to track and manage over 70 active standards projects, track AHRI Standards referenced in U.S. and Canadian regulations, provide annual and quarterly reports, and address FAQ for staff and members.Maintained AHRI Standards webpages with Smartsheets work program data to comply with accreditation requirements, and to provide live data to committee members and other interested parties.Ensured quality and accountability by preparing and providing required documentation to maintain the accreditation of AHRI standards with certification bodies ANSI and SCC. Show less

• Project Coordinator for Chief Operating Officer and Human Resources during organization change

  • Sep 2018 - Jun 2020

  Responsible for overseeing and defining project goals and milestones, developing schedules, collaborating with all levels of management, resolving impediments, and post project evaluation during organization reinvent.Designed and developed diversity and inclusion strategies including Diversity and Inclusion in STEM Awareness quizzes and prizes throughout the year, promoted Speak Your Peace Civility skills, published HR Newsletter with practical and diversity and inclusion information, coordinated STEM education outreach to local classrooms in partnership with local STEM education organization, and coordinated events to promote mental health awareness and support including puppy parties with a local animal rescue organization.Created and developed Social Awareness and Responsibility Program in conjunction with AHRI Reinvent to enrich employee engagement by developing global and local volunteer programs that align with organization values including science education, environmental stewardship, and community giving.Increased productivity and fostered leadership skills by transforming internship program to develop project objectives and goals, promote employee mentorship opportunities, define clear policies and expectations, standardize evaluation and feedback procedures, and ensure compliance with FLSA guidance. Show less

• Business Solutions Coordinator for Certification Programs

  • Jan 2017 - Sep 2018

  Increased program efficiency and performance by completing audits, evaluating processes, identifying gaps, finding and creating innovative solutions, and creating standard operating procedures.Ensured program and process compliance with organization protocols, international audit requirements, and accurate and timely reporting to state and federal agencies including the CEC, EPA, and DOE.Improved program sustainability through the development of training materials and schedules.



Brain Injury Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Program Assistant, Research Assistant

  • Feb 2015 - May 2017

  Program and Research Assistant to Theresa Rankin; Community Educator, Founder of Brain Injury Services and Brainline.org Increased productivity of advocacy and outreach projects by participating in meetings and providing input based on research and analysis, preparing reports, and organizing information from meetings, conferences, and events.Improved coordination of various advocacy and outreach projects by managing timesheets and multiple calendars, overseeing interns, and resolving scheduling conflicts. Show less

• Project Coordinator for Northern Virginia Team of Governor’s Task Force 100 Day Challenge

  • Jun 2015 - Oct 2015

  Part of Northern Virginia team in the Governor’s Task Force 100 Day Challenge to find affordable and accessible housing for individuals with developmental and intellectual disabilities, and to create sustainable partnerships and strategies for the future.Developed and coordinated outreach strategy to identify individuals from the target population (ID and DD).Achieved consensus building through collaboration with stakeholders from local, state, and federal agencies, and service providers.Improved outreach through coordination of informational workshops for individuals, families, and service providers, as well as a forum for regional Public Housing Authorities with HUD.Increased awareness and identified individuals from the target population by assessing their level of interest and readiness for independent housing by creating, implementing, and analyzing data from an online survey. Show less



Pan American Health Organization

• United States
• International Affairs
• 700 & Above Employee

• Assistant to the Office of the Ombudsman

  • Sep 2012 - Jun 2014

  Temporary contract position provided a smooth office transition following the retirement of the Ombudsman Provided a smooth office transition following the retirement of the Ombudsman and maintained office standards during vacancy. Maintained office continuity through the creation, presentation, and tracking of the biennial work plan during office vacancy. Upheld accountability by assisting in the preparation and editing of Annual Ombudsman Report and maintaining confidential case files. Improved accountability and efficiency by creating manuals for future office assistant and organizing policy documents. Show less



Kommon Denominator

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • Sep 2010 - Sep 2012

  Provided Mediation and Alternative Dispute Resolution training for federal employees through the design and implementation of a day long course including PowerPoint, videos, exercises, and facilitated dialogues Facilitated dialogue between culturally diverse community leaders and federal employees addressing wage theft and undocumented workers Improved and modified course materials based on feedback from course evaluations Provided Mediation and Alternative Dispute Resolution training for federal employees through the design and implementation of a day long course including PowerPoint, videos, exercises, and facilitated dialogues Facilitated dialogue between culturally diverse community leaders and federal employees addressing wage theft and undocumented workers Improved and modified course materials based on feedback from course evaluations



Jimmy and Rosalynn Carter School for Peace and Conflict Resolution at George Mason University

• United States
• Higher Education
• 1 - 100 Employee

• Program Assistant for Benjamin Franklin Summer Institute

  • May 2012 - Jul 2012

  Program Assistant, Benjamin Franklin Summer Institute (BFSI) Fellowship Exchange Program with U.S. State DepartmentPart of GMU team in fellowship program for students from the U.S. and South and Central Asia focused on building cross-cultural relationships, learning about global issues, and the role of a free press and internet in a democracy.Improved program performance by providing research, course material preparation, and assistance with presentations.Improved program management by coordinating transportation, various projects, and participant volunteer activities. Show less

• Program Assistant, Graduate Certificate Program

  • Oct 2011 - May 2012

  Increased program visibility and awareness through the creation and maintenance of two web pages.Improved continuity and accountability by creating handbooks for adjunct faculty and U.S. Army Chaplin Fellows.Improved sustainability by creating a curriculum map for program evaluation.



Valley Motors Auto Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Associate

  • Dec 2006 - May 2009

  Improved efficiency by maintaining service schedules, inventory records, customer satisfaction surveys, sales development, and rosters for five dealerships Improved customer satisfaction by handling heavy call volume in call center for five dealerships with service, parts, and sales departments, as well as administrative offices. Increased sales by building and maintaining client base via web vehicle locator programs, email, and phone calls Maintained databases of prospective sales customers, as well as returning lease, sales, and service customers Worked as part of a team to formulate strategies to reach new clients and increase sales Show less



Massachusetts Air National Guard

• United States
• Armed Forces
• 1 - 100 Employee

• Wideband/SATCOM Technician, Team Chief

  • Jun 1992 - Mar 2003

  Staff Sergeant and Team Chief for Multiplex equipment Managed groups of 2-6 people for various tasks and missions; Trained military members from other units on new Motorola Theater Deployment Communications (TDC) equipment before their deployment to Kosovo for peacekeeping mission Assisted and supported members activated for operations Iraqi Freedom, Noble Eagle, and Enduring Freedom Staff Sergeant and Team Chief for Multiplex equipment Managed groups of 2-6 people for various tasks and missions; Trained military members from other units on new Motorola Theater Deployment Communications (TDC) equipment before their deployment to Kosovo for peacekeeping mission Assisted and supported members activated for operations Iraqi Freedom, Noble Eagle, and Enduring Freedom



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technician

  • 1996 - 1997